Mary Xiong
Redding,CA
Summary
Proven caregiver with a track record of enhancing patient wellness and independence at Preferred Home Health Care. Leveraged organization skills and compassionate client care to reduce hospital readmissions and increase agency referrals. Excelled in multitasking and interpersonal communication, fostering strong relationships and ensuring optimal care.
Overview
12
12
years of professional experience
Work History
In Home Support Services
Shasta County Health & Human Services
01.2021 - Current
- Reduced hospital readmissions through diligent monitoring of clients'' health conditions and timely reporting of concerns to healthcare providers.
- Assisted clients with daily living activities, resulting in increased independence and comfort.
- Provided individualized meal planning and preparation, considering dietary restrictions and preferences to optimize nutrition intake.
- Assisted with mobility exercises designed specifically for each client''s needs to enhance overall strength and balance.
- Managed medication administration for multiple clients, ensuring accurate dosages and adherence to prescribed schedules.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Patient Coordinator
Northwest Eye
10.2013 - 12.2016
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
Personal Care Assistant
Preferred Home Health Care
09.2012 - 09.2015
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Education
Bachelor of Arts - Social Worker
Metropolitan State University
Saint Paul, MN04.2009
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Housekeeping tasks
- Interpersonal Communication
- Compassionate client care
- Fast Learner
- Multitasking
- Attentive to People
- Team Collaboration
- Effective Communication
Languages
Hmong
Native or Bilingual
Timeline
In Home Support Services
Shasta County Health & Human Services
01.2021 - Current
Patient Coordinator
Northwest Eye
10.2013 - 12.2016
Personal Care Assistant
Preferred Home Health Care
09.2012 - 09.2015
Bachelor of Arts - Social Worker
Metropolitan State University
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