Marla Wageling
Holiday Inn Express and Suites
Madbury,NH
18
years of professional experience
Detail-oriented professional transitioning from operational role to customer service, bringing 9 years of customer interaction experience and proven conflict resolution. Ready to apply organizational expertise and communication strengths to enhance customer experiences.
Work History
Assistant Head Housekeeper
2 Years 10 Months- Supervised daily housekeeping operations, ensuring adherence to quality standards and guest satisfaction
- Consistently kept guest satisfaction scores at or above 85%
- Conducted regular performance evaluations of housekeeping staff to identify areas of improvement and recognize top performers.
- Collaborated with front desk and maintenance teams to address guest requests and resolve issues promptly.
- Conducted inspections of guest rooms and public areas to maintain cleanliness and safety standards.
Shopper
2 Years 7 Months- Executed order fulfillment by efficiently selecting and packing customer groceries.
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction rates.
- Analyzed shopping patterns to optimize product selection and improve operational workflows.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Demonstrated speed and accuracy in order item selection.
Debt Recovery Specialist
4 Years 2 Months- Analyzed financial data to identify trends and prioritize recovery efforts effectively.
- Implemented best practices for debt recovery processes, enhancing efficiency and compliance.
- Developed strategies to reduce delinquency rates through targeted communication campaigns.
- Monitored account statuses and provided regular updates to management on recovery progress.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
High School Diploma
Skills
Active listening
Supervisory experience
Conflict resolution/ De-escalation techniques
Quality control
Team building
Document management
Timeline
Assistant Head Housekeeper
Holiday Inn Express and Suites
09.2023 - 07.2026Read More
Shopper
Instacart
11.2020 - 06.2023Read More
Debt Recovery Specialist
Nelson Watson & Associates
07.2008 - 09.2012Read More
Londonderry Senior High School
High School Diploma
Read More