Marla Walker
Duncanville,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
29
29
years of professional experience
Work History
Customer Service Representative
B&F System
Dallas, TX
08.1999 - 05.2025
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative
Dr Pepper
Dallas, TX
08.1996 - 08.1999
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Identified opportunities for upselling additional products or services based on customer needs.
Dispatch calls to service guys
Education
High School Diploma -
Duncanville High School
Duncanville, TX05-1994
Skills
- Order tracking
- Customer relationship management
- Problem resolution
- Product knowledge
Timeline
Customer Service Representative
B&F System
08.1999 - 05.2025
Customer Service Representative
Dr Pepper
08.1996 - 08.1999
High School Diploma -
Duncanville High School