Hi, I’m
Marlaina Balcazar
Dental Assistant
Milpitas,CA
Summary
Energetically advancing in the dental field, I leveraged skills in equipment sterilization and patient relations at Western Dental & Orthodontics, enhancing patient satisfaction and safety. My expertise in autoclave operation and personable communication significantly contributed to a more efficient and welcoming office environment, underscoring my commitment to excellence and teamwork in dental care.
Overview
11
years of professional experience
1
Certification
Work History
Dr. Marietta Lopez-Marian
Dental Assistant
01.2024 - 02.2024
Job overview
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
- Staged tray for procedures by arranging dental instruments and equipment.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
Dr Joseph Lee DDS
Dental Assistant
08.2023 - 09.2023
Job overview
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
- Staged tray for procedures by arranging dental instruments and equipment.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
Park Place Dental
Sterilization Technician
08.2021 - 12.2021
Job overview
- Received deliveries to stock supply closet and manage inventory of dental products and equipment.
- Maintained accurate records of all sterilized items, ensuring traceability and regulatory compliance.
- Performed thorough inspections of instruments for damage or contamination before releasing them for use in surgical procedures.
- Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors.
- Prepared trays with standard dental instruments to promote quick turnover from one patient to next.
- Wrapped trays, instrument packs, and sets.
- Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.
- Recorded biologicals and test results.
Western Dental & Orthodontics
Sterilization Technician/ Dental Assistant
03.2019 - 03.2020
Job overview
- Received deliveries to stock supply closet and manage inventory of dental products and equipment.
- Maintained accurate records of all sterilized items, ensuring traceability and regulatory compliance.
- Performed thorough inspections of instruments for damage or contamination before releasing them for use in surgical procedures.
- Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors.
- Prepared trays with standard dental instruments to promote quick turnover from one patient to next.
- Streamlined appointment scheduling, reducing wait times and enhancing patient satisfaction.
- Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Scheduled and confirmed patient appointments.
- Monitored patient comfort and safety during dental procedures.
Caliber Collision
Customer Service Representative
11.2015 - 06.2016
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Savers Thrift Store
Lead Cashier / Production Associate
04.2013 - 11.2015
Job overview
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Promoted store specials and upsold items at the register, increasing average transaction value per customer visit.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Organized work to meet demanding production goals.
- Prepared materials for assembly work to keep workflows running smoothly.
- Met production targets and tight deadlines by collaborating closely with team members.
Education
Center For Employment Training San Jose, CA
Certificate from Medical Assistant Back Office
07.2013
Oak Grove High School San Jose, CA
High School Diploma from General Studies
06.2005
Central County Occupational Center San Jose, CA
Certificate from Health Occupations
05.2004
Skills
- Equipment Sterilization
- Treatment room setup
- Sterilization techniques
- Appointment Scheduling
- Infection control proficiency
- Patient Relations
- Treatment Room Breakdown
- Patient Education
- Electronic Charting
- Teeth Cleaning Assistance
- Restorative procedures
- Oral Surgery Assistance
- Inventory Management
- Customer Service
- Personable Communication
- Autoclave Operation
- Relationship Building
- Taking Medical and Dental Histories
- Surgical Extractions
- Patient Recordkeeping
- Fluoride Treatments
- Data Entry
Certification
X-Ray License
Timeline
Dental Assistant
Dr. Marietta Lopez-Marian
01.2024 - 02.2024
Dental Assistant
Dr Joseph Lee DDS
08.2023 - 09.2023
Sterilization Technician
Park Place Dental
08.2021 - 12.2021
Sterilization Technician/ Dental Assistant
Western Dental & Orthodontics
03.2019 - 03.2020
Customer Service Representative
Caliber Collision
11.2015 - 06.2016
Lead Cashier / Production Associate
Savers Thrift Store
04.2013 - 11.2015
Center For Employment Training
Certificate from Medical Assistant Back Office
Oak Grove High School
High School Diploma from General Studies
Central County Occupational Center
Certificate from Health Occupations
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