Hi, I’m
Marlaina Balcazar
Dental Assistant
Milpitas,CA
Summary
Energetically advancing in the dental field, I leveraged skills in equipment sterilization and patient relations at Western Dental & Orthodontics, enhancing patient satisfaction and safety. My expertise in autoclave operation and personable communication significantly contributed to a more efficient and welcoming office environment, underscoring my commitment to excellence and teamwork in dental care.
Overview
11
years of professional experience
1
Certification
Work History
Dr. Marietta Lopez-Marian
Dental Assistant
01.2024 - 02.2024
Job overview
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
- Staged tray for procedures by arranging dental instruments and equipment.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
Dr Joseph Lee DDS
Dental Assistant
08.2023 - 09.2023
Job overview
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
- Staged tray for procedures by arranging dental instruments and equipment.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
Park Place Dental
Sterilization Technician
08.2021 - 12.2021
Job overview
- Received deliveries to stock supply closet and manage inventory of dental products and equipment.
- Maintained accurate records of all sterilized items, ensuring traceability and regulatory compliance.
- Performed thorough inspections of instruments for damage or contamination before releasing them for use in surgical procedures.
- Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors.
- Prepared trays with standard dental instruments to promote quick turnover from one patient to next.
- Wrapped trays, instrument packs, and sets.
- Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.
- Recorded biologicals and test results.
Western Dental & Orthodontics
Sterilization Technician/ Dental Assistant
03.2019 - 03.2020
Job overview
- Received deliveries to stock supply closet and manage inventory of dental products and equipment.
- Maintained accurate records of all sterilized items, ensuring traceability and regulatory compliance.
- Performed thorough inspections of instruments for damage or contamination before releasing them for use in surgical procedures.
- Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors.
- Prepared trays with standard dental instruments to promote quick turnover from one patient to next.
- Streamlined appointment scheduling, reducing wait times and enhancing patient satisfaction.
- Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Scheduled and confirmed patient appointments.
- Monitored patient comfort and safety during dental procedures.
Caliber Collision
Customer Service Representative
11.2015 - 06.2016
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Savers Thrift Store
Lead Cashier / Production Associate
04.2013 - 11.2015
Job overview
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Promoted store specials and upsold items at the register, increasing average transaction value per customer visit.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Organized work to meet demanding production goals.
- Prepared materials for assembly work to keep workflows running smoothly.
- Met production targets and tight deadlines by collaborating closely with team members.
Education
Center For Employment Training , San Jose, CA
Certificate from Medical Assistant Back Office
07.2013
Oak Grove High School , San Jose, CA
High School Diploma from General Studies
06.2005
Central County Occupational Center , San Jose, CA
Certificate from Health Occupations
05.2004
Skills
- Equipment Sterilization
- Treatment room setup
- Sterilization techniques
- Appointment Scheduling
- Infection control proficiency
- Patient Relations
- Treatment Room Breakdown
- Patient Education
- Electronic Charting
- Teeth Cleaning Assistance
- Restorative procedures
- Oral Surgery Assistance
- Inventory Management
- Customer Service
- Personable Communication
- Autoclave Operation
- Relationship Building
- Taking Medical and Dental Histories
- Surgical Extractions
- Patient Recordkeeping
- Fluoride Treatments
- Data Entry
Certification
X-Ray License
Timeline
Dental Assistant
Dr. Marietta Lopez-Marian
01.2024 - 02.2024
Dental Assistant
Dr Joseph Lee DDS
08.2023 - 09.2023
Sterilization Technician
Park Place Dental
08.2021 - 12.2021
Sterilization Technician/ Dental Assistant
Western Dental & Orthodontics
03.2019 - 03.2020
Customer Service Representative
Caliber Collision
11.2015 - 06.2016
Lead Cashier / Production Associate
Savers Thrift Store
04.2013 - 11.2015
Center For Employment Training
Certificate from Medical Assistant Back Office
Oak Grove High School
High School Diploma from General Studies
Central County Occupational Center
Certificate from Health Occupations
X-Ray License
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