Marlaina Clark
Buchana,VA
Summary
Dynamic Case Management Coordinator at Blue Ridge Behavioral Healthcare with expertise in care plan development and patient advocacy. Proven ability to enhance client engagement through effective communication and crisis intervention. Recognized for mentoring new coordinators and fostering interdisciplinary collaboration to improve patient outcomes. Committed to delivering quality care and support.
Overview
11
11
years of professional experience
Work History
Case Management Coordinator
Blue Ridge Behavioral Healthcare
10.2024 - Current
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
- Reviewed and developed intake and discharge planning strategies to encourage client engagement and retention.
- Created care plans that addressed clinical and financial challenges, family requirements and facilitated patient quality of life.
- Provide resources for providers in the area.
- Advocated for patients'' rights, addressing concerns or grievances through effective communication and conflict resolution techniques.
- Served as a mentor to new case management coordinators, providing guidance and support throughout the onboarding process.
- Developed strong relationships with healthcare providers to ensure patient-centered care was consistently provided.
- Provided safety planning, crisis intervention and case management to clients.
- Completing home visits and monthly phone calls.
Administrative Assistant
VIA Center for Neurodevelopment
10.2014 - 10.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Completed monthly billing for each client.
Education
Bachelor of Science - Applied Behavior Analysis
Purdue University
West Lafayette, IN06-2022
Skills
- Care plan development
- Crisis intervention
- Patient advocacy
- Interdisciplinary collaboration
- Data management
- Client engagement
- Effective communication
- Mentoring others
- Time management
- Teamwork and collaboration
- Reliability
Timeline
Case Management Coordinator
Blue Ridge Behavioral Healthcare
10.2024 - Current
Administrative Assistant
VIA Center for Neurodevelopment
10.2014 - 10.2025
Bachelor of Science - Applied Behavior Analysis
Purdue University
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