Jessica Taylor
Fort Smith,AR
Summary
Compassionate professional with extensive experience advocating for the social and economic well-being of individuals and families. Skilled at providing guidance, support, and assistance. Strong communication and management skills and committed to inspiring community service.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of Case Management
Encompass Health Rehabilitation Hospital
03.2023 - Current
- Reviewed and developed intake and discharge planning strategies to encourage client engagement and retention.
- Collaborated with multidisciplinary teams to facilitate client care and reduce case management barriers.
- Fostered professional networks and relationships with service and resource providers to promote continuity and quality of care for clients.
- Managed and monitored program activities and evaluated quality for improvement recommendations.
- Devised and implemented cost-control plans to enhance department operations.
- Established clear objectives for direct reports, fostering an environment that encouraged professional growth while aligning with organizational goals.
- Collaborated with interdisciplinary teams to optimize patient outcomes and ensure seamless transitions between care settings.
- Developed strong relationships with community partners to facilitate comprehensive support services for patients and families.
- Coordinated with external agencies, such as insurance providers and regulatory bodies, to ensure smooth operations within the case management department.
- Conducted regular performance evaluations to identify strengths, areas for improvement, and opportunities for growth among team members.
- Provided leadership, guidance, and support to staff members.
- Participated in community events to promote services and engage with the public.
- Monitored program performance and outcomes for successful delivery of services.
- Advocated for social and community service programs to increase awareness.
RN Outcomes Manager
Mercy Rehab Hospital - Lifepoint Rehab
05.2021 - 03.2023
- Collaborates with physicians and interdisciplinary team members to ensure the most accurate assessment of the needs and strengths of patients are captured in the UDS Pro-Doc system and in the medical record
- Responsible for staff orientation and ongoing education to improve QI score accuracy at admission, throughout the stay, and upon discharge
- Serves as an educator for Quality Indicators (QI) scoring according to Uniform Data System (UDS) training materials
- Oversees/completes and analyzes QI data ensuring the accuracy and the completion of the Inpatient Rehabilitation Facility-Patient Assessment Instrument (IRF-PAI) according to CMS guidelines and prior to electronic transmission
- Review medical record documentation using the medical record including UDS Pro-Doc system to support the accuracy and timeliness of the functional scores and comorbid conditions, according to CMS guidelines
- Serves as a resource to licensed clinicians and clinical staff regarding questions and interpretation of QI scoring guidelines, according to UDS training guidelines, in order to assure the accuracy of the QI scores.
Lead Case Manager
Mercy Rehab Hospital - Lifepoint Rehab
01.2012 - 05.2021
- Developed and maintained partnerships with local organizations for supportive services opportunities
- Kept abreast of case management practices and engagement strategies through professional development
- Identified at-risk populations using approved screening tools and followed established reporting procedures
- Advocated for patients in the inpatient acute rehab setting to promote wellness and autonomy
- Liaised cross-functionally to develop comprehensive treatment support plans for patients
- Advocated for patients in to promote wellness and autonomy
- Facilitated referrals to collaborative specialty health providers to drive continuity of care
- Helped patients reach plan of care goals through case reviews
- Participated in quality assurance review session and applied new strategies and techniques presented.
Education
Master Of Science (M.S.) In Leadership and Management -
Western Governers University
Salt Lake City, Utah02.2024
Bachelor Of Science (B.S.) In Nursing -
University of Arkansas at Fort Smith
Fort Smith, ARSkills
- Patient and Family Advocacy
- Staff Supervision
- Resource Allocation
- Care Plan Development
- Patient Data Management Systems
- Complex Problem-Solving
- Acute Rehabilitation
- Family Education
- Intakes and Discharges
- Program Development
- Case Conferences
- Case Planning and Management
- Case Management Tracking
- Verbal and Written Communication
- Conflict Resolution
- Utilization Management
- Community Resources
- Presenting at Conferences
- Interdisciplinary Care
- Educational Strategies
- Quality Management
- Quality Improvement
- Staff Development
- Interdepartmental Collaboration
- Utilization
- Teamwork and Collaboration
- Problem-Solving
- Multitasking
- Reliability
- Team building
Certification
Certified Case Manager
Awards
- NAHQ Healthcare Quality Principles Certificate
- WGU Excellence Award in Informatics for Transforming Nursing Care
Affiliations
- Brain Injury Alliance of Arkansas
Timeline
Director of Case Management
Encompass Health Rehabilitation Hospital
03.2023 - Current
RN Outcomes Manager
Mercy Rehab Hospital - Lifepoint Rehab
05.2021 - 03.2023
Lead Case Manager
Mercy Rehab Hospital - Lifepoint Rehab
01.2012 - 05.2021
Master Of Science (M.S.) In Leadership and Management -
Western Governers University
Bachelor Of Science (B.S.) In Nursing -
University of Arkansas at Fort Smith
Certified Case Manager
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