Marlana Vasquez
Tulsa,OK
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Warehouse Associate
Target Logistics
Rialto , CA
04.2022 - 01.2024
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Maintained accurate inventory records through manual and computerized systems.
- Performed cycle counts to ensure accuracy of inventory levels.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Assisted in loading finished goods onto delivery vehicles as required.
Learning Ambassador
Amazon
Rialto, CA
01.2018 - 12.2020
- Provided guidance to students on how to navigate the Learning Management System.
- Conducted one-on-one or group tutorials for students who needed extra help with assignments.
- Assisted faculty in creating course materials and activities that support learning objectives.
- Developed online assessments and quizzes for student evaluation purposes.
- Participated in training sessions related to eLearning tools and techniques.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Monitored students in use and care of classroom equipment and materials to prevent injuries and damage.
Customer Service Representative
Circle K Corp
Colton, CA
03.2017 - 10.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Education
GED -
04-1995
Skills
- Shipping and receiving
- Inventory counting
- Product verification
- Assembly and production
- Order Picking
- Forklift certified
- Warehouse Safety
- Pallet Jack Operations
- Heavy Lifting
- Packaging and Labeling
- Wrapping and boxing
- Leadership and team building
- Loading and unloading
- Warehouse tools operation
- Warehouse Operations
Timeline
Warehouse Associate - Target Logistics
04.2022 - 01.2024
Learning Ambassador - Amazon
01.2018 - 12.2020
Customer Service Representative - Circle K Corp
03.2017 - 10.2017
San Bernardino Adult School - GED,