Summary
Overview
Work History
Education
Skills
Timeline
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Marlana Wilbert

Aurora,Colorado

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Diplomatic and friendly with proven commitment to customer satisfaction. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Team Leader

Panera Bread
09.2021 - Current
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Developed strong relationships with key clients, resulting in increased customer satisfaction and retention.
  • Provided a warm, welcoming, and relaxing environment for customers by being attentive and making their experience memorable.
  • Used deescalation techniques to keep customers satisfied and happy.
  • Securely and efficiently took customers information over the phone in order to get them the proper service needed.

Sales Associate

Family Dollar
07.2020 - 07.2021
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Education

High School Diploma -

Aurora Central High School
Aurora, CO
05.2020

Skills

  • Conflict Resolution Tactics
  • Customer Relationships
  • Verbal and Written Communication
  • Sales Expertise
  • Adapt to Diverse Groups
  • Customer Needs Assessments

Timeline

Team Leader

Panera Bread
09.2021 - Current

Sales Associate

Family Dollar
07.2020 - 07.2021

High School Diploma -

Aurora Central High School

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Marlana Wilbert