Marland Rodriguez Garcia
Goodyear,AZ
Summary
A well-rounded professional, hard-working, reliable, highly organized individual. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Extensive experience in customer service.
Overview
15
15
years of professional experience
Work History
Office Manager
Barriel Tax Services & Envios
Las Vegas, Nevada
08.2017 - 12.2024
- Greeted visitors and clients in a professional, upbeat, positive manner to provide a welcoming environment.
- Conducted outbound calls to remind clients of upcoming appointments.
- Resolved customer complaints professionally.
- Analyzed financial data such as income statements and balance sheets to determine how it affect a client's taxes.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Managed daily office operations and maintained a clean and efficient workspace.
Uber Partner
Uber
Las Vegas, Nevada
05.2022 - 03.2024
- Provided customer service by answering questions, providing recommendations, and responding to feedback.
- Greeted passengers, and provided a safe and comfortable ride to their destination.
- Assisted passengers with loading luggage into the trunk of the car when needed.
- Monitored traffic conditions to plan the most efficient route for each passenger.
Car Salesperson
Henderson Nissan
Las Vegas, Nevada
05.2021 - 06.2022
- Maintain a high level of Customer Satisfaction Index (CSI)
- Greeted customers upon arrival to build positive relationships by listening to their wants and needs
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Advised customers on financing options and warranties available for their purchase.
- Explained the differences between models and trim levels to clients, comparing and discussing capabilities and features.
Car Salesperson
Henderson Hyundai
Las Vegas, Nevada
01.2019 - 09.2020
- Greeted customers and provided product information.
- Maintained customer satisfaction by providing prompt, reliable service.
- Provided follow-up customer service after a car sale was completed.
- Advised customers on financing options and warranties available for their purchase.
- Managed sales negotiations and financing options.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
Car Salesperson
Findlay Honda Henderson
Las Vegas, Nevada
09.2015 - 07.2017
- Maintain a high level of Customer Satisfaction Index (CSI)
- Greeted customers upon arrival to build positive relationships by listening to their wants and needs.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Advised customers on financing options and warranties available for their purchase.
- Explain the differences between models and trim levels to clients, comparing and discussing capabilities and features.
Table Games Dealer
Planet Hollywood
Las Vegas, Nevada
01.2010 - 02.2014
- Assisted new players with understanding the game rules and procedures.
- Maintained a positive attitude and professional demeanor during shifts.
- Demonstrated proper shuffling techniques for each game dealt.
- Fostered an entertaining environment by engaging guests in conversation.
- Collected losing bets, and paid out winnings promptly and accurately.
- Verified patron identification to confirm legal age for gambling activities.
- Dealt table games such as Blackjack, Baccarat, and Roulette, professionally and accurately.
- Provided friendly customer service to guests at the casino table games area.
Education
High School Diploma -
Ipu Manolito Aguiar
La Habana, Cuba07-2002
Skills
- Bilingual communication (Spanish)
- Customer service
- Team player
- Bookkeeping
- Financial accounting
- Clear oral and written communication
- Inventory/Supply management
- Telephone etiquette
- Appointment scheduling
- Data entry
- Multi-line telephone operation
- Record preparation
- Office management
- Staff training
Timeline
Uber Partner
Uber
05.2022 - 03.2024
Car Salesperson
Henderson Nissan
05.2021 - 06.2022
Car Salesperson
Henderson Hyundai
01.2019 - 09.2020
Office Manager
Barriel Tax Services & Envios
08.2017 - 12.2024
Car Salesperson
Findlay Honda Henderson
09.2015 - 07.2017
Table Games Dealer
Planet Hollywood
01.2010 - 02.2014
High School Diploma -
Ipu Manolito Aguiar
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