Marle Troy

I am responsible for the overall operation, performance, and success of the restaurant. This position provides leadership to the management team and crew while ensuring exceptional guest service, high food quality, operational excellence, and achievement of financial goals.

• Lead and develop the management team and restaurant staff through coaching, training, and consistent communication.
• Create a positive, high-performing work environment built on accountability, teamwork, and trust.
• Ensure exceptional guest experiences by monitoring customer service, addressing concerns, and improving guest perception.
• Maintain high standards for food quality, safety, sanitation, cleanliness, and proper food handling.
• Manage labor, staffing, scheduling, productivity, and controllable costs to support restaurant profitability.
• Monitor sales, labor, food cost, waste, and other key performance indicators to identify opportunities for improvement.
• Establish and communicate operational goals, including speed of service, accuracy, productivity, and service standards.
• Hold leaders and team members accountable for meeting company standards and performance expectations.
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• Led team to consistently achieve high customer satisfaction ratings through effective training and support.
• Streamlined inventory management processes, reducing waste and optimizing supply chain efficiency.
• Implemented staff scheduling system to enhance labor optimization and improve operational flow.
• Developed training materials and conducted workshops to elevate staff performance and service quality.