Marleanna House
Summary
Hardworking Shift Coordinator skilled in leading, motivating and mentoring employees for optimal productivity. Excellent trainer and problem-solver.
Reliable Shift Leader with seven years in restaurant industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Coordinator
BurgerKing
04.2017 - 05.2024
- Developed strong communication skills while interacting with diverse clientele daily.
- Collaborated with fellow team members to ensure smooth workflow and exceptional customer experiences during all shifts worked.
- Balanced cash drawer at beginning and close of shift with 100% accuracy.
- Dependable, reliable and self motivated.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Enforced company policies and regulations with employees.
- Counted breakfast inventory with 100% accuracy.
- Self-motivated, with a strong sense of personal responsibility.
Drive-Thru Cashier
Sonic Restaurant
04.2021 - 02.2023
- Maintained accurate records of transactions following company procedures.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Processed refunds and exchanges in accordance with company policy.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Demonstrated adaptability by adjusting to rapidly changing situations during busy hours, providing top-notch service in spite of any challenges faced.
- Assisted customers with menu items and accurate order fulfillment.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
Cashier
Wendys International
08.2016 - 07.2018
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High school diploma -
Plant City High School
Plant City, Florida10.2010
Skills
- Customer Service
- Cashiering
- Food Service
- Food Preparation
- Cash Handling
- Leadership
- Food Handling
- ServSafe Food Operator
Certification
- Food Handler Certification, 08/01/21, 08/01/24
- Certified ForkLift Operater, 08/01/23, Present
Personal Information
Relocation: Anywhere
Timeline
Drive-Thru Cashier
Sonic Restaurant
04.2021 - 02.2023
Shift Coordinator
BurgerKing
04.2017 - 05.2024
Cashier
Wendys International
08.2016 - 07.2018
High school diploma -
Plant City High School