Marlee Mahon
Farmington Hills
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Spirit Halloween
08.2021 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Assistant Store Manager
Spencer's Gifts
11.2021 - 11.2023
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Assistant and Front Desk
Agape Salon & Spa
07.2019 - 01.2020
- Answered incoming phone calls, schedule appointments, or relay messages to appropriate personnel.
- Assisted owner in all aspects of business operations.
- Took inventory regularly on products used in services and sold to clients and ordered and stocked when necessary.
- Cleaned shampoo bowls, color room, towels and capes, ect. and swept daily.
Waitress
Stingers Restaurant & Bar
08.2017 - 04.2018
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Associate of Applied Science - Cosmetology
Paul Mitchell The School
Farmington Hills, MI12-2020
High School Diploma -
Way Online School
Detroit, MI01-2017
Skills
- Mentoring and coaching
- Issue resolution
- Customer relations
- Display setup
- Sales strategies
- Strategic merchandising
- Scheduling coordination
- Inventory control
- Store opening and closing
- Upselling and cross selling
- Records management
- Attention to detail
Certification
- Lash Extension License (2020)
- Hair Extension License (2020)
Timeline
Assistant Store Manager
Spencer's Gifts
11.2021 - 11.2023
Assistant Store Manager
Spirit Halloween
08.2021 - Current
Assistant and Front Desk
Agape Salon & Spa
07.2019 - 01.2020
Waitress
Stingers Restaurant & Bar
08.2017 - 04.2018
Associate of Applied Science - Cosmetology
Paul Mitchell The School
High School Diploma -
Way Online School
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