Marlee Reyes
Lake Havasu City,AZ
Summary
Experienced in customer service, well-versed in product knowledge, customer service, and compliance regulations. Strong ability to work within team, adapt to changing demands, and achieve desired outcomes. Skilled in inventory management, sales techniques, and customer education, ensuring reliable and resourceful presence in any setting.
Overview
11
11
years of professional experience
Work History
Budtender
Farm Fresh Medical Dispensary
LHC, AZ
02.2025 - 04.2026
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Log and monitor medical allotments
- Restock and rotate product, First in, first out
- Provide a clean work environment in the front and back of house
- Advertise on social media and offer ideas to improve for our online presence
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided guidance on cannabis strains and products to enhance customer experience.
- Checked guests' photo identification for validity and age requirements.
Customer Service Representative
Sand Bar Resort
Parker, AZ
06.2021 - 11.2024
- Resolved customer inquiries efficiently, enhancing satisfaction and encouraging repeat visits.
- Educated customers about billing, payment processing and support policies and procedures.
- Book customers' reservations over the phone and in person
- Inspect rental trailers for and damage and cleanliness
- Handled retail sales such as merchandise, food, and camping necessities
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Bar Manager
Sand Bar Resort
Parker, AZ
06.2022 - 01.2023
- Memorize recurring patron’s beverages
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Enter food and drink orders into Toast POS system
- Calculated bar and restaurant earnings from the register at the end of each shift
- Order beer, liquor, food, and supplies from distributors
- Managed inventory control, optimizing stock levels and minimizing waste.
- Oversaw daily bar operations, ensuring compliance with health and safety standards.
Bartender
Sundance Saloon
Parker, AZ
12.2021 - 06.2022
- Promoted to bartender from barback
- Concoct and serve popular/custom drinks
- Preform an inventory of bar supplies, including liquor, mixers and other bar supplies
- Stocked and rotated coolers
- Prepare garnish and juices
- Maintained liquor room
- Clean bar and table surfaces
Customer Service
Pizza Port Brewing Company
San Clemente, CA
06.2015 - 06.2019
- Follow health and safety procedures and maintain cleaning schedule
- Handled customer complaints with poise, resolving issues
- Processed credit cards, gift card, and cash payment
- Take orders and prepare whole pizzas and appetizers
Parts Department
Sc Motorcycle Company
San Clemente, CA
06.2017 - 06.2018
- Assisted customers find the motorcycle gear and parts as needed
- Funneled online traffic in store using social media
- Completed all point of sales opening and closing procedures, including counting the register
- Type all repair orders on MIC
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Education
Graduate -
San Clemente Automotive Academy
01-2019
Graduate - undefined
San Clemente High School
01-2019
Skills
- Social Media Management
- Product knowledge
- Friendly and helpful
- Organization
- Open-Mindedness
- Willingness to Learn
- Reliable
- Problem-Solving
- Product merchandising
- Patience and empathy
Timeline
Budtender
Farm Fresh Medical Dispensary
02.2025 - 04.2026
Bar Manager
Sand Bar Resort
06.2022 - 01.2023
Bartender
Sundance Saloon
12.2021 - 06.2022
Customer Service Representative
Sand Bar Resort
06.2021 - 11.2024
Parts Department
Sc Motorcycle Company
06.2017 - 06.2018
Customer Service
Pizza Port Brewing Company
06.2015 - 06.2019
Graduate - undefined
San Clemente High School
Graduate -
San Clemente Automotive Academy
Awards
Certificate of Articulated Course Completion (San Clemente Automotive Academy). 2017, Completing All Academic Requirements (San Clemente Auto Academy) 2016 - 2017, Tough as Steel Award (San Clemente Automotive Academy) 2016 - 2017, Completing All Academic Requirements (San Clemente Automotive Academy) 2017 - 2018, Completing All Academic Requirements (San Clemente Automotive Academy) 2018 - 2019