Marlee Saeteurn
Seattle,WA
Summary
Experienced professional possessing strong interpersonal skills, excellent attention to detail, and the ability to effectively manage multiple projects. Skilled in lease negotiations, tenant relations, financial management, and staff supervision. Committed to providing the highest quality of customer service and ensuring the success of the property.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Onni South Lake Union
08.2022 - Current
- Supervised a team of staff members responsible for day-to-day operations overseeing Concierge & Courtesy Patrol departments, illustrating leadership capabilities
- Developed and managed complex schedules for multiple departments, ensuring operational needs were met
- Maintained accurate records regarding leases, renewals, rent rolls and security deposits
- Demonstrated ability to manage multiple priorities, deadlines and projects simultaneously
- Handles telephone and email communications with tenants, vendors, and staff
- Proactively identified opportunities for streamlining existing operations through automation or other means
- Developed and implemented monthly resident events including social activities, wellness initiatives, educational classes and other special events throughout the year
- Responded promptly to emails from tenants seeking assistance with various issues ranging from rental payments to repair requests
- Monitored supply use and ordered replenishment items
- Demonstrated strong organizational skills in coordinating move-in dates, scheduling deliveries and managing paperwork for incoming residents
- Oversaw departmental budget and reconciled expenditures to reduce overages
Operations/ Marketing Manager
John's Strawberry Patch
08.2020 - 08.2022
- Company Overview: family-owned business that has been in operations for over 20 years with a 5-star rating on nearly 100 reviews in Facebook
- Responsible for implementing and managing strategic communications across all social media platforms and for internal / consumer-facing audiences
- Developed and implemented rebranding campaign to increase brand visibility and market share
- Collaborated with team members to develop and execute marketing strategies based on organizational goals and priorities
- Cultivated and maintained relationships with clients and partners
- Developed pricing strategies, balancing firm objectives, and customer satisfaction
- Produced reports on customer segmentation, targeting and positioning
- Family-owned business that has been in operations for over 20 years with a 5-star rating on nearly 100 reviews in Facebook
Professional Dog Walker
Ruff City Dog Walking
01.2020 - 08.2020
- Built strong relationships with clients by providing friendly customer service, responding promptly to inquiries, and following up after each walk was completed
- Maintained accurate records of dog walking routes, times, distances walked and any incidents that occurred during the walk
- Successfully managed multiple dogs of varying sizes and temperaments on walks, demonstrating excellent handling skills
- Followed safe and responsible dog walking practices
- Conducted consultations with new clients to meet dog and complete client information forms
Server
Hakata Zen
01.2020 - 08.2020
- Specialized in serving Fukuoka style hot pot including setting up hotspot station and cooking for patrons
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty
- Assisted with training of new staff members
- Provided excellent customer service by anticipating needs and responding promptly to requests
Sales Associate
Samina Sleep
10.2018 - 08.2020
- Sold luxury mattress sleep system to health-conscious consumers and HNW/UHNW clientele
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Participated in national trade shows to market and sell luxury mattress sleep system with booth set up, break down, and demonstration
- Built relationships with potential customers by providing helpful advice on product selection tailored to their specific sleeping needs
- Maximized profits through effective cross-selling strategies during checkout process
- Supported marketing initiatives by distributing promotional materials in store and assisting in email marketing campaigns
Lead Food Server
Sushi Enya
01.2017 - 08.2020
- Lead Server for upscale Omakase style & Sushi restaurant in downtown LA
- Established time management skills by efficiently organizing workflow and delegating duties among the serving staff
- Developed excellent communication skills through interacting with customers, supervisors, and other staff members
- Trained new employees on proper food handling procedures as well as established restaurant policies and procedures
- Used knowledge of menu items and ingredients to assist customers with menu selections
- Processed payments and completed register transactions accurately
Education
Associates of Arts -
College of the Sequoias
Visalia, CA01.2006
Skills
- General Computing
- Microsoft Office
- WordPress
- Canva
- Records Management
- Resolution Oriented
- Housing Regulations
- Contract Negotiation
- Marketing and Advertising
- Leasing and Sales
- Training and Mentoring
- Administrative Support
- Budgeting and Financial Reporting
- Vendor Management
- Application Process Proficiency
- Relationship Building and Rapport
- Property Tours and Inspections
Awards
- Top US Sales Agents of 2019, Samina
- Top US Sake Sales Award 2018, Enya
References
- Mark Evans, Umpqua Bank, VP, Branch Manager, (360) 672-2067
- Alyssa-Joy Espiritu, Boeing, Supply Chain Manager, (206) 592-7010
- Denise Pummer, Samina Sleep, Marketing Director, (214) 597-5924
Certification
Notary Public
State of Washington
Issued Sep 2024 · Expires Aug 2028
Credential ID 24024635
Timeline
Assistant Property Manager
Onni South Lake Union
08.2022 - Current
Operations/ Marketing Manager
John's Strawberry Patch
08.2020 - 08.2022
Professional Dog Walker
Ruff City Dog Walking
01.2020 - 08.2020
Server
Hakata Zen
01.2020 - 08.2020
Sales Associate
Samina Sleep
10.2018 - 08.2020
Lead Food Server
Sushi Enya
01.2017 - 08.2020
Notary Public
State of Washington
Issued Sep 2024 · Expires Aug 2028
Credential ID 24024635
Associates of Arts -
College of the Sequoias
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