Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheronette Mendez Williams

Upper Marlboro,MD

Summary

Seasoned property management professional with over 10 years of experience in optimizing residential operations. Expertise in managing high-volume portfolios, building strong tenant relationships, and maximizing occupancy rates. Proficient in property accounting, delinquency management, and implementing effective marketing strategies. Skilled in performing detailed property evaluations, negotiating favorable lease agreements, and leading teams to deliver exceptional customer service. Committed to driving revenue growth, reducing vacancy rates, and ensuring compliance with leasing regulations in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Assistant Property Manager

Bozzuto
05.2024 - Current
  • Monitored and addressed delinquent accounts by implementing effective collection strategies, contacting tenants to resolve overdue payments, and coordinating with collection agencies as needed.
  • Actively reduced overall property delinquency by 70%.
  • Prepared and presented detailed reports on delinquency status, including trends, recovery efforts, and financial impacts, to senior leaders.
  • Managed day-to-day operations for two properties in Navy Yard, D.C., totaling 590 units, ensuring efficient leasing, maintenance, and tenant relations.
  • Ensured adherence to all legal and regulatory requirements concerning tenant accounts and collection processes, mitigating risk for the properties.
  • Generated and distributed property renewal notices to tenants, supporting retention and lease renewal strategies.
  • Assisted in monthly closings by providing accurate financial data, helping streamline reporting processes.

Assistant Property Manager

Toll Brothers
06.2022 - 05.2024
  • Support the successful lease-up of a three-phase, 1,000-unit residential property in Noma, Washington, DC. Play a key role in the property’s leasing operations, from initial tenant engagement through move-in, ensuring a seamless transition for new residents and achieving occupancy goals.
  • Assist in managing the leasing process, including property tours, application processing, and lease signing. Work closely with prospective tenants to highlight property features and benefits.
  • Support marketing efforts to attract potential tenants, including coordinating promotional events, and managing advertising campaigns.
  • Oversee day-to-day operations, including move-ins and move-outs, rent collections, and maintenance requests. Ensure compliance with property policies and procedures.
  • Collaborate with property management teams to facilitate the successful execution of all three phases of the lease-up project, ensuring timelines and quality standards are met.
  • Assist in managing property accounting, including tracking rental income, handling delinquency issues, and preparing financial reports.

Assistant Community Manager

Jbg Smith
05.2019 - 06.2022
  • Ensured Renewals, Notice to Vacate and Deposit Accounting are completed accurately and in a timely manner.
  • Responsible for daily operations of the community, promoting high-quality living environment, building relationship with residents to enhance their experience and satisfaction.
  • In 2019 actively decreased delinquency from 4.09 % to 0.28%.
  • Provided administrative support to the Property Manager, ensuring all projects are completed accurately and on schedule.
  • Act as a liaison between residents, vendors and Resident Centralized Services for payments and balance related inquiries.
  • Participated in bi-weekly Asset Management Pricing Calls.
  • Conducted audits for all new move-in files.

Senior Leasing Consultant

Jbg Smith
08.2015 - 05.2019
  • Conducted apartment tours, answered questions, and highlighted the property's selling features and benefit.
  • Overseen day-to-day leasing of over 1,600 units while maintaining a closing ratio of over 60%.
  • Followed up with prospective residents within 24 hours via phone or email.
  • Guided applicant through application, approval and lease signing process.
  • Ensured property condition is impeccable, and all apartments are move in ready for future residents.
  • Supervised leasing staff to ensure all necessary leasing practices are performed with compliance of federal and state Fair Housing laws.
  • Generated weekly reports pertaining to traffic, occupancy, assets, and trending leasing goals.

Education

Some College (No Degree) - National Apartment Leasing Professional

Montgomery Community College
Rockville, MD

Skills

  • Nine years in operations management for diverse assets across Washington, DC, Maryland, and Virginia
  • Expertise in lease-up operations
  • Knowledge of rent control, Low-Income Housing Tax Credit (LIHTC) programs, and various housing assistance programs
  • Strong computing skills: Proficient in Microsoft Word, Excel, and Outlook
  • Experienced with industry software: Yardi Voyager, Rent Café, CRM, LRO, and Entrata

Timeline

Assistant Property Manager

Bozzuto
05.2024 - Current

Assistant Property Manager

Toll Brothers
06.2022 - 05.2024

Assistant Community Manager

Jbg Smith
05.2019 - 06.2022

Senior Leasing Consultant

Jbg Smith
08.2015 - 05.2019

Some College (No Degree) - National Apartment Leasing Professional

Montgomery Community College

Similar Profiles

CREATE PROFILE
Sheronette Mendez Williams