MARLEE WEST
Conway,AR
Summary
Detail-oriented worker with a background in customer service. Looking to learn new skills, meet new people, and gain more work experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Leader
Tropical Smoothie Cafe
North Little Rock, AR
03.2020 - Current
- Operated cash register, collected payments and provided accurate change.
- Described menu items to customers and suggested products based on stated preferences.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Greeted customers daily, answered questions and recommended drinks and food items.
- Prepared smoothies with accuracy and consistently strong customer satisfaction.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Maintained calm demeanor during high-volume periods.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Sales Associate
Abby Road
North Little Rock, AR
03.2023 - 06.2023
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
Cashier (Seasonal)
Target
Delafield, WI, WI
11.2020 - 12.2021
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed all sales transactions promptly to prevent long customer wait times.
- Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
Retail Sales Associate
Journeys
North Little Rock, AR
04.2019 - 05.2019
- Worked in the backroom putting away shipments, cashiering, and cleaning up the store for closing.
- Bagged, wrapped and packaged purchases according to customer needs.
- Initiated friendly conversation with each customer to determine level of assistance required.
- Completed all assigned training to stay updated on important policies and procedures.
Nanny
Nanny Needs
Little Rock, AR
01.2019 - 03.2019
- Watched after 3 children, ages 1, 3, and 5.
- Regulated children's schedules to balance rest, learning and play.
- Performed light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas.
- Helped with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
- Minimized TV and mobile device time by engaging children with games and reading books.
Assistant Camp Counselor
Living Church Of God
Knob Noster, MO
06.2016 - 06.2018
- Responsible for the safety of 5 campers, ages 7-12.
- Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Helped participants enjoy activities while ensuring adherence to protocol.
- Observed participants for signs of physical distress and rendered aid, including stopping activities and providing basic medical care.
Education
High School Diploma - undefined
Wisconsin Virtual Academy High School
2019
Completed coursework in Honors US History, Honors World Literature, AP Government, and AP Language Arts - undefined
Some College
Completed coursework in Computer Hardware/Software, Microcomputer Applications and Microcomputer Operating Systems - undefined
Arkansas State University
No Degree - Computer Coding
Some College
Associate of Science - Science
Capilano University
North Vancouver, BCCertification
- Lifeguard certified
- CPR certified
Timeline
Sales Associate
Abby Road
03.2023 - 06.2023
Cashier (Seasonal)
Target
11.2020 - 12.2021
Shift Leader
Tropical Smoothie Cafe
03.2020 - Current
Retail Sales Associate
Journeys
04.2019 - 05.2019
Nanny
Nanny Needs
01.2019 - 03.2019
Assistant Camp Counselor
Living Church Of God
06.2016 - 06.2018
High School Diploma - undefined
Wisconsin Virtual Academy High School
Completed coursework in Honors US History, Honors World Literature, AP Government, and AP Language Arts - undefined
Some College
Completed coursework in Computer Hardware/Software, Microcomputer Applications and Microcomputer Operating Systems - undefined
Arkansas State University
No Degree - Computer Coding
Some College
Associate of Science - Science
Capilano University
- Lifeguard certified
- CPR certified