Marleen May
Clinic Supervisor
Chico,CA
Summary
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Diligent Administrative Assistant with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.
Overview
23
23
years of professional experience
Work History
Supervisor, Surgical Oncology Clinic
Enloe Health
Chico, CA
11.2024 - Current
- Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improve customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increase team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhance communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrate commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Optimize scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
Manager, Executive Assistant to CEO and Board Relations
Enloe Health Administration
Chico, CA
07.2023 - 11.2024
- Provided direct administrative support to the Chief Executive Officer, including managing complex scheduling assignments involving sensitive/confidential information with high-level contacts.
- Provided administrative support to Senior Leaders/VPs as needed.
- Communicated effectively and professionally, both orally and in written correspondence, ensuring documents were proofread, accurate, and in an appropriate format.
- Provided support for the Board of Trustees and the Board’s subcommittees.
- Tracked any follow-up and/or action items and completed assignments as delegated by the Chief Executive Officer.
- Created agendas, coordinated meetings, record minutes, track Board schedules and maintain calendars, follow-up on policies, and provided support to individual Board members as required.
- Coordinated logistics for all meetings of the Board and subcommittees.
- Oversight of Board and subcommittee materials. Ensured that accurate minutes of meetings were recorded and approved in accordance with legal requirements, including tracking of action items and decisions and ensuring copies are maintained in the records.
- Communicated with the Board Chair to ensure that Board members are engaged.
- Served as a liaison between the Board and staff, representatives of the community, and the public by answering incoming calls/emails, relaying messages, answering questions, clarifying information, responding to requests, resolving problems, or referring callers to other appropriate staff.
- Assisted the governance committee and the Chair with coordination of recruitment activities for new board members.
- Researched and planned educational events for the Board and coordinated conferences.
- Managed the orientation and training of new and current board members to ensure that they are aware of their responsibilities and held accountable for their duties.
- Maintained the Board Web Portal and any electronic devices for Board members.
- Performed various organizational tasks to support the work and processes of the Board.
Administrative Assistant to the Senior Director, Ambulatory Operations
Enloe Health Ambulatory Operations
Chico, CA
09.2021 - 07.2023
- Administrative support to the Senior Director of Ambulatory Operations
- Assisted overseeing clinics.
- Maintained the highest level of confidentiality in all matters pertaining to Enloe Health and related hospital business.
- Organized meetings, conferences, and similar proceedings, prepare agendas, take, and transcribe minutes.
- Manage Correspondence and reports. Assisted with special projects.
- Coordinated transition steering activities walkthroughs, onboarding new service lines/providers, standard clinic set-up, and providing support to front-line leaders.
- Consistently met task deadlines established by the director.
- Coordinated activities for all ambulatory clinic areas and transitional care departments as directed Senior Director.
- Administrative support for the operations of ambulatory and transitional care areas and provide backup support to the administrative suite as needed.
- Work independently and use good judgment in completing duties.
- Produced high-quality, detailed, and accurate reports and correspondence. Maintained an accurate calendar.
- Serve as an information resource for office staff and managers.
- Utilize appropriate judgment in setting priorities and troubleshooting problems.
- Responded to inquiries and provide information within the limits of knowledge and policy.
- Thoughtfully solicit and record the nature of complaints and refers when necessary to the appropriate manager.
Program Assistant / IRB Coordinator
Enloe Health Regional Cancer Center
Chico, CA
09.2021 - 09.2021
- Administrative support to the Director/Manager(s) and the Service Line(s)
- Assisted Directors/Managers with administrative functions.
- Manage clerical and reception functions and promote an efficient work environment.
- Submit and manage records and data.
- Physician hospital alignment
- Facilitate access to the Director / Manager(s) by all staff.
- Assist in tracking financial information for departments.
- Oversight of protocol submission to the IRB from outside departments
- Maintained all recording keeping and files for IRB
- Supervise updates of all protocol binders
- Facilitate/Participate in FDA, DHHS, etc. audits.
Patient Support Clerk
Enloe Health Regional Cancer Center
Chico, CA
04.2012 - 04.2016
- Front office reception and customer service to all patients, staff, family members, and visitors
- Maintain strict confidentiality.
- Responsible for providers’ schedules with multiple appointment types
- Support daily office functions.
- Verify patient information, verify, and scan patient insurance and demographic information.
Unit Secretary
Enloe Health - Hospital
Chico, CA
04.2012 - 12.2012
- Provide clerical support for Med/Neuro Unit
- Enter all physician orders for patients in the unit.
- Answer multiple phone lines.
- Answer patient call light for assistance
- Organize charts for all patients in the unit.
- Assist all staff with any patient needs.
- Support all staff, family members, and visitors to the unit.
Human Resource Administrator for a Christian Conference Center
Youth With A Mission/Springs of Living Water
Chico, CA
01.2006 - 12.2012
- Human Resource Administrator
- Management of staff through on-the-job training and creating an environment for character development and skills training
- Advising of staffing and placement of staff
- Member of the management team in the oversight of the conference center
- Work directly with interns in hands-on development through training, supervision, and then delegating responsibilities.
- Assistant to the director
- Registration for conferences
- Enrollment for participants in training programs
- Foodservice (serve safe certified)
- Accounts payable
- Recommendation of changes and implementation of ideas to improve and streamline the functionality of the conference center and staff.
Patient Support Representative / Scheduler
Mayo Clinic – Hematology Oncology Department
Phoenix, AZ
09.2004 - 01.2006
- Administration of Hematology/Oncology office for 12 doctors
- Scheduling of appointments including procedures, tests, and orders
- Checking in, taking vitals, and rooming patients
- Organizing and filing patient charts
- Preparing packets with information for doctor appointments
- Provided basic patient care
- Created training manual for new front office employees
Executive Assistant
Paradigm Technology
Phoenix, AZ
11.2003 - 09.2004
- Managed secretarial duties for the President, Vice President, and Account Managers
- Weekly payroll processing
- Accounts receivable invoicing tracking and reconciling
- Reconciling monthly expense reports, tracking bi-weekly sales commissions
- Organized and oversaw all aspects of the annual golf tournament for principal clients including facilities, guest speakers, catering, and registration
Education
High school diploma -
Faith Christian Academy
Arvada, CO01.1989
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Staff development
- Team building
- Relationship building
- Employee development
- Problem-solving
- Multitasking Abilities
- Effective communication
- Adaptability and flexibility
Timeline
Supervisor, Surgical Oncology Clinic
Enloe Health
11.2024 - Current
Manager, Executive Assistant to CEO and Board Relations
Enloe Health Administration
07.2023 - 11.2024
Administrative Assistant to the Senior Director, Ambulatory Operations
Enloe Health Ambulatory Operations
09.2021 - 07.2023
Program Assistant / IRB Coordinator
Enloe Health Regional Cancer Center
09.2021 - 09.2021
Patient Support Clerk
Enloe Health Regional Cancer Center
04.2012 - 04.2016
Unit Secretary
Enloe Health - Hospital
04.2012 - 12.2012
Human Resource Administrator for a Christian Conference Center
Youth With A Mission/Springs of Living Water
01.2006 - 12.2012
Patient Support Representative / Scheduler
Mayo Clinic – Hematology Oncology Department
09.2004 - 01.2006
Executive Assistant
Paradigm Technology
11.2003 - 09.2004
High school diploma -
Faith Christian Academy