Marleen Vegas
Winter Haven,FL
Summary
Bilingual (Spanish) Medical assistant. It's not only about a paycheck, but also about doing something you believe in. Making a difference in a child's and/or their parents visit is a big part of why I work so hard for my patient, clients and customers. Authorized to work in the US for any employer.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Contact Center Representative III
AdventHealth Corporate
Winter Park, FL
08.2024 - Current
- Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
- Handled high volume of inbound customer calls, averaging 30 calls daily, delivering prompt assistance and support to customers
- Achieved an average call handling time of 6 minutes while maintaining quality standards
- Consistently met or exceeded individual performance metrics including call quality, first-call resolution rate, and customer satisfaction scores
- Utilized EPIC software to document customer interactions and track issue resolution, ensuring accurate updates to account information
- Participated in team meetings to discuss challenges and share best practices, contributing ideas that enhanced overall customer experience
- Maintain a positive attitude during challenging interactions with customers to ensure a pleasant experience despite any difficulties faced by the caller
Phlebotomist
AdventHealth Corporate
Winter Park, FL
11.2022 - 08.2024
- Collected blood samples efficiently from patients of all ages.
- Ensured accurate documentation by scanning doctor orders promptly.
- Prepared and labeled specimens for laboratory analysis.
- Assisted in training new phlebotomists on procedures and best practices.
- Verified patient information prior to specimen collection.
- Updated and managed patient charts to ensure accurate medical records.
- Utilized electronic health record systems for managing patient data effectively.
- Maintained precise records of patient interactions and sample collections to support continuity of care.
- Adhered to HIPAA guidelines regarding patient privacy.
- Monitored patients for adverse reactions and provided immediate care to ensure safety and comfort.
- Make appointments for new and established patients
Medical Assistant/Procedure Coordinator
Florida Childrens Center for Gastroenterology
Orlando, FL
04.2022 - 11.2022
- Coordinated procedures for patients
- Secured authorization for procedures to ensure timely patient access to care
- Prepared patients for gastroenterology examinations and procedures.
- Assisted physicians with clinical tasks during patient visits.
- Scheduled patient appointments and coordinated follow-up care to enhance patient experience and continuity of care.
- Communicated effectively with patients regarding treatment plans and instructions.
- Maintained and organized patient records using electronic health record (Practice fusion) systems for improved data retrieval.
- Ensured timely collection of payments for services rendered.
- Insurance verification
- Adhered to HIPAA regulations regarding the safeguarding confidential patient information at all times.
Call Center Representative
Verizon Authorized Retailer - Verizon Wireless Zone
Orlando, FL
03.2021 - 02.2022
- Supported customers with account inquiries, ensuring accurate and timely resolutions
- Retrieved and analyzed customer account information to deliver precise assistance
- Documented customer interactions and actions taken to maintain clear records
- Transferred calls to the appropriate department
- Ordered phones and phone items
Front Desk Receptionist
All Kids Pediatrics
Apopka, FL
03.2020 - 02.2021
- Scheduled appointments for new and established patients, ensuring optimal time management and patient convenience.
- Managed incoming calls, promptly addressing patient needs and facilitating effective communication.
- Managed patient inquiries and provided information about services offered.
- Coordinated with medical staff to streamline patient flow during visits, enhancing overall patient experience.
- Ensured accurate insurance verification to facilitate patient services
- Verified insurance information and collected necessary paperwork from patients.
- Created and managed referral requests for patient care
- Utilized Next Gen/Health Fusion software for patient management
- Maintained cleanliness and organization of the front desk area and waiting room.
Medical Assistant
Hunt Club Pediatrics
08.2018 - 12.2018
- Collected and recorded vital signs to monitor patient health status.
- Set up treatment room for circumcision, stitches and allergy testing.
- Ensured clean, organized treatment areas to support efficient patient care and prevent infection.
- Documented notes during patient visits.
- Relayed patient messages to physicians regarding concerns, condition updates, or refill requests to enhance treatment continuity.
- Maintained accurate medical records through organized filing, charting, transcription, and data entry into electronic health record system.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Administered injections, medications and treatments as directed by the physician. (Immunization, Rocephin and Corticosteroids)
Medical Assistant/Scribe
Pediatric Associates
10.2017 - 08.2018
- Scribe every patient including Newborns
- Sent lab orders to the lab
- Manage patient care through an electronic environment
- Experience with Florida Shots
- Administer vaccines, performed basic in-house testing
- Prepared examination rooms by ensuring cleanliness and necessary supplies.
- Educated patients and families on treatment plans and medication instructions.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Followed clinicians throughout shift in high-volume, busy environments.
Medical Assistant
South Florida Nephrology
Miami, FL
09.2016 - 10.2017
- Prepared charts
- Request lab and diagnostic results
- Work up the patient (Manuel BP) and checked them out
- Filled patients medication as needed
- Scheduling and cancelling appointments
- Experience with ecclinical
Medical Assistant/Front Office
Seaspine Orthopedic
Orlando, FL
08.2015 - 08.2016
- Answering phone calls
- Scheduling and cancelling appointments
- Checking patients in and out
- Taking patients vitals
- Triage
- Front and back office duties
Show Attendant
Sea World
Orlando, FL
01.2014 - 12.2015
- Attend shows
- Direct guest to seating
- Maintenance of stadium
- Keep track of who enters and exits
RMA Externship
Prime Care Medical
Orlando, FL
05.2015 - 07.2015
- Hedis questionnaire
- EMR & EHR
- Prescription submission
- Pap smears
- Ear irrigation
- Managed back office tasks such as maintaining patient records and processing billing.
Lead Cashier/Retail Sales Associate
Family Dollar
Orlando, FL
01.2012 - 12.2014
- Tracked inventory levels to support accurate stock management.
- Supervised daily cash operations and managed cash register functions.
- Collaborated with management to enhance overall store operations and customer satisfaction.
- Processed returns and exchanges efficiently while adhering to company policies.
- Responsible for opening and closing registers accurately according to established procedures.
- Supported cashier duties during busy periods to help maintain smooth front-end operations.
- Reinforced stock control by organizing merchandise and monitoring supply needs.
- Maintained inventory records to help guide restocking and product availability.
- Supported positive customer experiences through attentive service and issue assistance.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Collaborated with management to improve workflow and operational efficiency.
Cashier
Disney
Orlando, FL
01.2011 - 12.2014
- Assisted guests in shopping experience
- Responsible for cash draw
- Kept track of inventory
- Kept area clean
Call Center Agent
Call center of america
Orlando, FL
07.2008 - 08.2011
- Picked up phone calls
- Help clients with their accounts
- Called clients for information and sales purposes.
Education
Medical Assistant Dipolma - Medical Assistant
American College For Medical Careers
Orlando, FL08-2015
High school diploma or GED -
Edgewater High
Orlando, FL05-2006
Skills
- Insurance Verification
- EMR systems
- Medical Office Experience
- Medical Scheduling
- ScheduliIssue Resolution
- Data Entry
- Call Management
- Customer Service
- Customer Support
- Customer Interaction
- Multilingual Communication
- Team Collaboration
- Performance Metrics
- Process Improvement
- Time management
- Documentation Techniques
- Receptionistflict Resolution
- Scheduling
- Problem Solving
- Primary care
- EMR
- Software Navigation
- Account Management
- Product Knowledge
- Communication skills
- Problem Solving
Personal Information
- Title: Medical Assistant
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
CPR Certification, RMA
Languages
Spanish - Fluent
Timeline
Contact Center Representative III
AdventHealth Corporate
08.2024 - Current
Phlebotomist
AdventHealth Corporate
11.2022 - 08.2024
Medical Assistant/Procedure Coordinator
Florida Childrens Center for Gastroenterology
04.2022 - 11.2022
Call Center Representative
Verizon Authorized Retailer - Verizon Wireless Zone
03.2021 - 02.2022
Front Desk Receptionist
All Kids Pediatrics
03.2020 - 02.2021
Medical Assistant
Hunt Club Pediatrics
08.2018 - 12.2018
Medical Assistant/Scribe
Pediatric Associates
10.2017 - 08.2018
Medical Assistant
South Florida Nephrology
09.2016 - 10.2017
Medical Assistant/Front Office
Seaspine Orthopedic
08.2015 - 08.2016
RMA Externship
Prime Care Medical
05.2015 - 07.2015
Show Attendant
Sea World
01.2014 - 12.2015
Lead Cashier/Retail Sales Associate
Family Dollar
01.2012 - 12.2014
Cashier
Disney
01.2011 - 12.2014
Call Center Agent
Call center of america
07.2008 - 08.2011
Medical Assistant Dipolma - Medical Assistant
American College For Medical Careers
High school diploma or GED -
Edgewater High