Marlen Alcala
Casa Grande,Arizona
Summary
Results oriented bilingual professional combining expertise in education with customer service excellence. Committed to using data driven instruction and team leadership to improve student outcomes while maintaining operational efficiency in fast paced settings.
Overview
9
9
years of professional experience
Work History
Server
Buffalo Wild Wings
09.2023 - Current
- Delivered high quality customer service to over 100 guests daily in fast-paced environment.
- Maintained professionalism and accuracy in addressing customer concerns and coordinating with team.
First Grade Teacher
Ironwood Elementary School
07.2024 - 05.2026
- Utilized differentiated instructional strategies to support diverse learning needs and improve student achievement.
- Monitored student progress through assessments, classroom observations, and data driven instruction.
- Maintained consistent communication with parents and guardians regarding academic performance and classroom behavior.
- Collaborated with grade level teams, administrators, and support staff to enhance instructional effectiveness.
- Integrated educational technology and interactive learning activities to increase student engagement.
Shift Lead
NAU Campus Events and Operations
08.2022 - 05.2023
- Coordinated daily event operations through event management systems, Fusion, and Microsoft Teams to ensure seamless execution.
- Set up and troubleshot audiovisual equipment, including projectors, microphones, laptops, and sound systems, to enhance event experiences.
- Trained and supervised team members, fostering quality service and operational success.
Desk Assistant
NAU Housing and Residence Life
08.2021 - 05.2022
- Logged and managed package distribution and residence hall information accurately.
- Coordinated communication with resident assistants and housing staff.
Desk Assistant
NAU Housing and Residence Life
08.2020 - 01.2021
- Provided professional customer service to students, residents, and campus guests.
- Logged and managed package distribution and residence hall information accurately.
- Coordinated communication with resident assistants and housing staff.
Team Leader
Chick-fil-A
Casa Grande, USA
05.2017 - 08.2019
- Led team operations and monitored staff performance to maintain quality standards.
- Trained and mentored employees to improve productivity and customer service.
- Contributed to marketing efforts by planning and executing events to engage customers.
Education
Bachelor of Science - Political Science, International Relations
Northern Arizona University
05-2023
Skills
- Bilingual: English & Spanish
- Leadership & Team Management
- Customer Service & Conflict Resolution
- Classroom Management & Student Engagement
- Data Analysis & Research
- Event Operations & Coordination
- Microsoft Teams & Event Management Software
Volunteer Experience
Northern Arizona Immigration Legal Services, 02/01/20, 02/01/23, Assisted clients with intake documentation and preparation for legal consultations., Recorded and organized client information and legal documentation., Supported clients with gathering records and preparing personal statements for immigration cases.
Research
NAU Community-University Public Inquiry, 08/01/22, 05/01/23, Conducted community-based research and outreach in collaboration with interdisciplinary teams and community partners., Applied quantitative and qualitative analysis methods to support immigrant families and local educators., Facilitated community meetings, civic academies, and outreach events related to Proposition 308., Built partnerships with community members to support civic engagement initiatives.
Timeline
First Grade Teacher
Ironwood Elementary School
07.2024 - 05.2026
Server
Buffalo Wild Wings
09.2023 - Current
Shift Lead
NAU Campus Events and Operations
08.2022 - 05.2023
Desk Assistant
NAU Housing and Residence Life
08.2021 - 05.2022
Desk Assistant
NAU Housing and Residence Life
08.2020 - 01.2021
Team Leader
Chick-fil-A
05.2017 - 08.2019
Bachelor of Science - Political Science, International Relations
Northern Arizona University