Marlen Caudillo
Laguna Hills,CA
Summary
A licensed Pharmacy Technician with ann Associates in Medical Assistant with years of customer service experience, seeking to further their career in the medical field. Strong healthcare professional who is dedicated, hard-working, reliable and accurate. Looking to utilize their knowledge and experience in a challenging and rewarding healthcare position with a professional organization. Goal is to establish positive relationships with patients, patient families, insurance providers, and healthcare providers.
Overview
8
8
years of professional experience
Work History
Patient Care Representative
OrthoWest
Laguna Woods, CA
03.2023 - Current
- Review and code claims
- Post payments, resolve denials
- Manage communication with insurance providers to address discrepancies in received EOBs.
- Assisted Spanish-speaking patients in resolving billing inquiries.
Pharmacy Technician
Rite Aid
Laguna Woods, CA
08.2020 - 06.2025
- Properly filled and dispensed an average of 200 prescriptions per day
- Assisted pharmacists in inventory control within the pharmacy, retained pharmacy appearance, rotated stock, monitored drug supply expiration dates, ensured proper supply levels and hazmat
- Greet customers with a pleasant and helpful tone throughout their experience
- Called insurance companies for billing issues, retrieved patient information, and applied it to patient profile to determine final cost of prescription
- Answered phones, solved health or information-related questions and concerns
- Made sure filling stations were kept cleaned, organized, and free of prescription drugs
- Helped pharmacist with organizing pharmacy related documents
Pharmacy Technician
SpotRx
Laguna Hills, CA
10.2022 - 03.2023
- Properly filled and dispensed an average of 150 prescriptions per day
- Assisted pharmacists in inventory control within the pharmacy, retained pharmacy appearance, rotated stock, monitored drug supply expiration dates
- Communicating with patients about costs of prescriptions and to get payment information
- Data Entry Made sure filling stations were kept cleaned, organized, and free of prescription drugs
- Charging, packaging, and shipping prescriptions
- Used EnterpriseRx Pharmacy Management System
Pharmacy Technician
AHCS
Garden Grove, CA
08.2021 - 10.2022
- Provided administrative assistance and customer service in the processing of prescription orders and dispensing of medications
- Responsible for the scheduling and training development for the staff of 6 certified pharmacy techs
- Interact with physicians' offices to verify new prescription orders for potentially fraudulent activity
- Following up with patient complaints
- Handle the processing of insurance claims and submitting paperwork on reimbursement for CalOptima
- Effectively resolved insurance rejections and to retrieve patient information, applying it to patient profile to determine final cost of prescription
- Ensure staff complies with various HIPPA/OSHA regulations as well as compliance with State and Federal DEA legislation
- Used PioneerRx Pharmacy Management System
Education
Associate of Science - Medical/Clinical Assistant
06.2025
Medical Insurance Specialist / Medical Biller - undefined
06.2023
Pharmacy Technician -
Pharmacy Technician University
05.2020
High School Diploma -
San Clemente High School
San Clemente, CA06.2014
Skills
Organizational skills
- Multitasking
- Verbal and written communication
- Patient confidentiality
- Quality assurance
- Medical terminology knowledge
- Medical coding and billing
- Attention to detail
- HIPAA compliance
- Filing and recordkeeping
- HIPAA protocol adherence
Multitasking
Patient-focused care
Verbal and written communication
Patient education
Patient confidentiality
Insurance verification
Medical terminology
Documentation
Billing processes
Languages
English
Spanish
Timeline
Patient Care Representative
OrthoWest
03.2023 - Current
Pharmacy Technician
SpotRx
10.2022 - 03.2023
Pharmacy Technician
AHCS
08.2021 - 10.2022
Pharmacy Technician
Rite Aid
08.2020 - 06.2025
Associate of Science - Medical/Clinical Assistant
Medical Insurance Specialist / Medical Biller - undefined
Pharmacy Technician -
Pharmacy Technician University
High School Diploma -
San Clemente High School