Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Marlen Flores

Little Elm,TX

Summary

Compassionate Medical Receptionist recognized for high productivity and efficient task completion. Skilled in patient scheduling, medical billing, and confidential record keeping. Excel in communication, time management, and empathy, ensuring smooth operation of healthcare facilities and positive patient experiences.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Medical Receptionist

Modera Clinic
Little Elm, TX
09.2024 - Current
  • Greeted and checked in patients, updating patient information in computer system.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Processed patient payments and scanned identification and insurance cards.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.

Receptionist

Drivers Test Now
Frisco, TX
02.2024 - 09.2024
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
  • Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies
  • Reduced incoming call response time by implementing an effective call routing system
  • Welcomed customers with friendly greeting, answered general questions
  • Collected and distributed messages to team members and managers to support open communication and high customer service
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Maintained confidentiality of information regarding clients and company
  • Confirmed appointments, communicated with clients, and updated client records

Childcare Provider

Goddard School
Prosper, TX
10.2021 - 02.2024
  • Prepared group activities to enhance socialization, communication and problem-solving skills for children
  • Worked closely with fellow staff members in developing and implementing educational and recreational activities
  • Supported emotional well-being and addressing individual needs and providing a nurturing environment for growth
  • Assisted in potty training and toilet hygiene
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions
  • Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents
  • Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs

Commercial Estimator

Stenson Landscape & Irrigation
Corinth, TX
11.2020 - 10.2021
  • Gathered cost and material data for accurate and up-to-date information on material and labor costs
  • Secured profitable contracts by submitting competitive bids on high value commercial projects
  • Prepared bids and proposals to submit to clients and secure new business
  • Analyzed and calculated field measurements, survey plans, and plot plans to create proposals and process work orders

Grocery Associate

Walmart
Frisco, TX
09.2020 - 11.2020
  • Loaded and unloaded orders at customer's vehicles
  • Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times
  • Demonstrated strong attention to detail while handling complex or special requests from customers, ensuring their needs were met effectively
  • Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business
  • Learned duties for various positions and provided backup at key times
  • Addressed customer needs and made product recommendations to increase sales
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience
  • Identified and resolved discrepancies and errors in customer accounts
  • Responded promptly to requests for assistance, spills, and customer inquiries
  • Welcomed customers and helped determine their needs

Cashier

Taco Bell
Frisco, TX
08.2019 - 08.2020
  • Processed customer payments quickly and returned exact change and receipts.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered customers' questions and provided information on store procedures or policies.
  • Greeted customers promptly and responded to questions.

Education

Associate of Science -

Collin County Community College District
Frisco, TX
12.2024

High School Diploma -

Little Elm High School
Little Elm, TX
05.2020

Skills

  • Basic Accounting
  • Telephone Etiquette
  • Relationship Building
  • Time Management
  • Greeting and Seating Clients
  • Scheduling appointments
  • Responsibility
  • Teamwork
  • Spanish

Certification

  • Patient Care Tech
  • BLS Certified
  • CPR Certified

Languages

Spanish
Professional

Timeline

Medical Receptionist

Modera Clinic
09.2024 - Current

Receptionist

Drivers Test Now
02.2024 - 09.2024

Childcare Provider

Goddard School
10.2021 - 02.2024

Commercial Estimator

Stenson Landscape & Irrigation
11.2020 - 10.2021

Grocery Associate

Walmart
09.2020 - 11.2020

Cashier

Taco Bell
08.2019 - 08.2020

Associate of Science -

Collin County Community College District

High School Diploma -

Little Elm High School

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Marlen Flores