MARLEN FLORES
RICHMOND,TX
Summary
Bilingual administrative professional with over 9 years of experience in customer service and front desk management. Proficient in various computer software applications and adept in shipping and receiving inventory. Demonstrated ability to enhance operational efficiency and improve customer satisfaction.
Overview
10
10
years of professional experience
Work History
Sales Manager
Metro by T-Mobile
10.2015 - Current
- Managed daily front desk operations, greeting and assisting customers with professionalism.
- Led training initiatives for sales representatives to enhance team collaboration and communication.
- Maintained precise records and inventory logs, ensuring accuracy in data entry.
- Handled confidential customer information, adhering to strict privacy regulations.
- Operated computer systems, point-of-sale platforms, and multi-line phone systems effectively.
- Resolved customer concerns with empathy, fostering a welcoming environment.
- Ensured accurate inventory management for seamless order processing and shipment tracking.
Education
High School Diploma -
South Texas Leadership Center
10.2014
Skills
- English/Spanish bilingualism
- Telephone operation skills
- Expertise in scheduling
- Data entry capabilities
- Time management strategies
- Customer conflict resolution
- Computer skills proficiency
- Logistical coordination
- Shipping and receiving processes
Timeline
Sales Manager
Metro by T-Mobile
10.2015 - Current
High School Diploma -
South Texas Leadership Center