Marlen Garcia
New York,NY
Overview
10
10
years of professional experience
Work History
Clerical Associate Level III
NYC Health + Hospitals/Elmhurst
02.2018 - Current
- Manage and monitor data processing activities, including data entry, record maintenance, and report generation to support clinical and operational decision-making.
- Perform insurance verification and patient registration using EPIC EMR and AIRS system.
- Provide financial counseling and front-line support to patients, ensuring timely, person-centered service aligned with the ICARE values.
- Trained new clerical staff on office protocols and electronic health record systems for improved efficiency.
- Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
- Developed correspondence letters, memos, and emails.
Medical Assistant
Wadsworth Medical Group
New York , New York
06.2016 - 02.2018
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Assisted healthcare providers with patient examinations and procedures to enhance workflow efficiency.
- Set up for and assisted doctors in exams procedures including Colposcopy, Pap Smears, Leeps and IUD removals.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted in the examination room and translate/elaborate treatment procedures to patients.
- Coordinated patient scheduling, ensuring optimal appointment flow and reduced wait times.
Education
Associate of Science - Liberal Arts and science
LaGuardia Community College
Long Island City09.2012
Skills
- Languages: English & Spanish
- Electronic Medical Record: Epic EMR and Lenox Hill Radiology
- Microsoft Office suite: Excel, Word and Outlook
Timeline
Clerical Associate Level III
NYC Health + Hospitals/Elmhurst
02.2018 - Current
Medical Assistant
Wadsworth Medical Group
06.2016 - 02.2018
Associate of Science - Liberal Arts and science
LaGuardia Community College