Marlen Montes
Galveston,TX
Summary
Experienced with creating and delivering comprehensive training programs tailored to diverse audiences. Utilizes engaging instructional methods to facilitate effective learning and skills development. Track record of enhancing team performance through interactive and collaborative training sessions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bilingual Implementation Trainer
ProScribe
San Antonio, Tx
02.2022 - 05.2025
- Responsible for provider workflow analysis, developing provider preferences, and facilitating clinical training.
- Conducts Quality Assurance audits by observing scribe performance and providing coaching to providers to ensure the appropriate utilization of scribes.
Bilingual Medical Scribe
ProScribe
San Antonio, Tx
04.2021 - 02.2022
- Accompanied medical providers in the exam room and recorded detailed information into the electronic medical record via laptop or computer.
- Assisting in administrative tasks, retrieving lab reports, and other duties to improve efficiency and productivity for improved patient flow and satisfaction.
Live Chat Agent
STARTEK
Farmington, MO
09.2020 - 05.2021
- Troubleshooting and resolving multiple customers’ cable and video services issues, including repair, billing, and accounts. Addressed advanced technical inquiries using diagnostic tools to get services running smoothly.
Biology Tutor
The University of Texas Rio Grande Valley
Edinburg, Tx
06.2018 - 08.2018
- Assisted students in achieving academic excellence by meeting them on a regular basis to clarify learning problems and work on study skills. Provided preparation of workshops and materials to enhance course assignments. Promoted positive morale, teamwork, and customer service to students, faculty, and community.
Education
Master of Science - Health Science with a concentration in Healthcare Administration
The University of Texas Rio Grande Valley
Edinburg, TxBachelor of Science - Biology, Focus on Biological Sciences
The University of Texas Rio Grande Valley
Edinburg, TxMaster of Physician Assistant Studies -
University of Texas Medical Branch
Galveston, TX08-2027
Skills
- HIPAA compliance
- Strategic planning capability
- Quality improvement competency
- International Classification of Diseases
- Effective staff coach
- Electronic Medical Records
- Project management authority
- Scheduling
- Research and Data Analysis
- Spanish Language- Native
Certification
- Basic Life Support (BLS), American Heart Association - 2026
- Advanced Cardiovascular Life Support (ACLS) American Heart Association - 2026
Timeline
Bilingual Implementation Trainer
ProScribe
02.2022 - 05.2025
Bilingual Medical Scribe
ProScribe
04.2021 - 02.2022
Live Chat Agent
STARTEK
09.2020 - 05.2021
Biology Tutor
The University of Texas Rio Grande Valley
06.2018 - 08.2018
Bachelor of Science - Biology, Focus on Biological Sciences
The University of Texas Rio Grande Valley
Master of Science - Health Science with a concentration in Healthcare Administration
The University of Texas Rio Grande Valley
Master of Physician Assistant Studies -
University of Texas Medical Branch
ACADEMIC ACHIEVEMENTS & HONORS
University of Texas Medical Branch - Frontera De Salud PA Liasion, 2025 - Present
Board Member- President of Alpha Gamma Alumnae Chapter, Lambda Theta Alpha Latin Sorority, Inc – 2022-2023
Emerging Leader of the Year- Lambda Theta Alpha Latin Sorority, Inc. – 2019
Order of Omega – Upsilon Mu Chapter Greek Leadership 2019
Executive Board Member- Chapter Recruitment and Retention Associate of Lambda Theta Alpha Latin Sorority, Incorporated. – 2019-2020
Executive Board Member- President of Lambda Theta Alpha Latin Sorority, Inc. – 2019-2020