MARLEN ORTIZ
Summary
Compassionate professional with a strong background in case management and working with diverse clients. Proficient in accurate documentation, case planning, and relationship building to support compliance and quality care.
Overview
5
5
years of professional experience
Work History
Permanency Specialist
Association House of Chicago
Chicago, IL
10.2024 - 06.2026
- Completed subsidy packets for adoption and guardianship cases to facilitate timely approvals
- Conducted home studies and interviews with the foster families to ensure the stability of the placement
- Work in collaboration with DCFS to ensure the subsidies are approved and completed all closing documents after finalization
Foster Care Case Manager
Association House of Chicago
Chicago, IL
11.2021 - 10.2024
- Developed individualized care plans for participants through assessment, service planning, service referrals, and establishing collaborative relationships
- Served as a liaison between the participants and different systems they interact with to ensure all their needs are met
- Conduct meetings with participants to discuss progress and identify barriers and solutions
- Maintained accurate and detailed records in compliance with DCFS policies
Post-Closing Assistant
Guaranteed Rate
Chicago, IL
03.2021 - 11.2021
- Organized and maintained post-closing file records to facilitate audits and future inquiries
- Maintained high level of confidentiality with sensitive client information
- Assist the collateral team by using Encompass to record data and ship out files
Education
Bachelor's Degree - Psychology
University of Illinois At Chicago
Chicago, USA01-2020
Skills
- Service coordination
- Documentation Skills
- Report preparation
- Organizational skills
- Attention to detail
- Communication skills
Languages
- Spanish
- English
Timeline
Permanency Specialist
Association House of Chicago
10.2024 - 06.2026
Foster Care Case Manager
Association House of Chicago
11.2021 - 10.2024
Post-Closing Assistant
Guaranteed Rate
03.2021 - 11.2021
Bachelor's Degree - Psychology
University of Illinois At Chicago