Marlen Puentes
Presidio,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Manager
Optimal Wireless
08.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Experienced with being manager and can work well wit others.
- Worked under the impression to meet goals.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Sales Representative
Melrose
12.2019 - 01.2020
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
Education
High School Diploma -
Presidio High School
Presidio, TX05.2022
Skills
- Financial Management
- Contract Management
- Business Development
- Business Administration
- Staff Development
- Performance Management
- Marketing
- Sales and Marketing
- Employee Training and Development
- Sales Techniques
- Policy and Procedure Development
- Expectation Setting
- Business Planning
- Team Leadership
- Staff Management
- Verbal and Written Communication
- Time Management
Accomplishments
- Supervised team of 3 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Native or Bilingual
Timeline
Manager
Optimal Wireless
08.2022 - Current
Sales Representative
Melrose
12.2019 - 01.2020
High School Diploma -
Presidio High School
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