Marlena Elkins
Phil Campbell,AL
Summary
Proven track record in enhancing customer satisfaction and streamlining billing processes at Lakeland Community Hospital. Skilled in billing systems, insurance verification, and fostering client relationships. Demonstrated ability to improve payment collection efficiency and customer service, achieving a significant increase in client retention. Expert in Microsoft Office and HIPAA compliance, with a strong focus on results and customer engagement. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Admitting/ Billing Specialist
Lakeland Community Hospital
07.2023 - Current
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Optimized payment collection times by implementing effective follow-up strategies with clients.
- Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
- Responded to customer concerns and questions on daily basis.
- Maintained accurate records of customer payments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Substitute Teacher
Marion County Board Of Education
08.2023 - 05.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Data Entry Clerk
Kith Kitchens
07.2020 - 02.2023
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
Assistant Manager
Gordmans Department Store
02.2020 - 07.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Cashier
Fashion Exchange
10.2019 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Cashier
Walmart
07.2018 - 07.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Education
Associate of Applied Science - Child Development
Bevill State Community College
Hamilton, ALSkills
- Billing systems and software
- Insurance Verification
- Data entry proficiency
- HIPAA Compliance
- Payment posting
- Customer Engagement
- Record preparation
- Microsoft Office
- Customer Service
- Payment Collection
- Customer service support
- Paperwork and documentation
- Administrative Support
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
Timeline
Substitute Teacher
Marion County Board Of Education
08.2023 - 05.2024
Admitting/ Billing Specialist
Lakeland Community Hospital
07.2023 - Current
Data Entry Clerk
Kith Kitchens
07.2020 - 02.2023
Assistant Manager
Gordmans Department Store
02.2020 - 07.2020
Cashier
Fashion Exchange
10.2019 - 01.2020
Customer Service Cashier
Walmart
07.2018 - 07.2019
Associate of Applied Science - Child Development
Bevill State Community College
- CPR/AED Certification
- Basic Life Support Certification (BLS)
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