MARLENA GARCIA
Registrar and Patient Access Services
Brentwood,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Positive attitude committed work ethic, punctual, and a productive professional when working with little to no supervision.
Overview
15
15
years of professional experience
Work History
Emergency Department Registrar
John Muir Health, Walnut Creek Medical Center
1601 Ygnacio Valley Rd, Walnut Creek, CA 94565
07.2022 - Current
- Initiates registration process for Revenue Cycle Management.
- Obtains payments from patients and scanned identification and insurance cards into chart.
- Administrative patient intakes updating demographics, insurance coverage and mandated forms up to 25 patients per shift.
- Assisted with medical coding and billing tasks.
- Electronically processed medical insurance claims and payments.
- Knowledge of Epic (EMR), navigating Emergency Department platform.
- (EMR) Chart auditing to resolve outstanding chart errors in registration for all department members.
- Performed various administrative tasks by scanning, copying and faxing documents.
- Cross trained as Registrar I, II, III rotating shifts to assist with staffing coverage.
- Works in conjunction with Lead Clerk, Charge Nurse, Social Worker for patient intake with Trauma and Ambulance arrivals 50% of time.
- Chart reconciliation, providing End of Shift Reports to Leadership when working Registration Lead III.
Patient Service Representative and RDA
Willow Pass Dental Care
1255 Willow Pass Rd, Concord, CA 94520
01.2008 - 01.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Cross trained in administrative and clinical departments as lead RDA.
- Experienced with dental platforms; Dentrix, Eagle Soft.
- Dental coding and insurance billing, verifying coverage by checking eligibility, pre- authorizations, electronic claim submission.
- Knowledge of PPO, HMO, V.A., Fee for Service insurances.
- Scheduled appointments for new and existing patients, factoring in provider availability, and scheduling loads.
- Managed office schedules and calendars to coordinate staff meetings, provider meetings with sales representatives, new referring dental offices, CEU classes for clinical team, and organized huddles for team productivity.
- Marketing and advertising to promote the specialist providers in house.
- Clinical Lead RDA for OSHA Compliance training, maintaining protocol binder and checklists for daily, weekly, monthly maintenance repair.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Successfully assisted dentist in chair-side duties in all specialty settings.
Education
Associate of Applied Science - Dental Hygiene
DIABLO VALLEY COLLEGE
Pleasant Hill, CA06.2005
H.S. Diploma -
College Park High School
Pleasant Hill, CA06.2001
Skills
- Ability to work in faced paced work environments
- HIPAA and OSHA regulations compliant
- Teamwork and collaboration
- MS Office applications proficient
- Excellent written, verbal communication
- Data Entry
- Cultural Awareness
- Flexible and Adaptable
- Dependable and Responsible
- Dentrix and Eagle Soft Software Proficient
- Organization and Time Management
- Multitasking Abilities
- Good Telephone Etiquette
Timeline
Emergency Department Registrar
John Muir Health, Walnut Creek Medical Center
07.2022 - Current
Patient Service Representative and RDA
Willow Pass Dental Care
01.2008 - 01.2020
Associate of Applied Science - Dental Hygiene
DIABLO VALLEY COLLEGE
H.S. Diploma -
College Park High School