Marlena Garza
West Hartford,United States
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Nurse Manager
Hartford Hospital
Hartford, CT
11.2023 - Current
- Participated in interdisciplinary team meetings to assess patients' progress and develop treatment plans.
- Implemented strategies for improving patient satisfaction scores.
- Provided leadership and direction to nursing staff, ensuring quality patient care.
- Mentored new employees through orientation programs.
- Coordinated with other departments to ensure continuity of care.
- Collaborated with physicians, administrators, and other healthcare personnel to provide comprehensive patient care services.
- Facilitated communication among all levels of healthcare personnel within the organization.
- Resolved conflicts between staff members or between staff members and patients and families in a professional manner.
- Monitored daily operations of the nursing department, including budgeting, scheduling, and policy implementation.
- Conducted performance evaluations for nursing staff members.
- Assisted in the development of policies and procedures for clinical operations.
- Attended conferences or seminars relevant to the field of nursing management.
- Analyzed data from surveys or studies related to nurse staffing patterns or patient outcomes.
- Provided education regarding disease processes and treatments to nurses, physicians, families, and other healthcare providers.
- Created an environment conducive to learning by providing feedback on job performance during shift changes or rounds.
- Participated in quality improvement initiatives.
- Worked closely with Human Resources Department to recruit qualified nursing staff.
RN Quality Assurance Specialist
UCONN Health Center
Farmington, CT
05.2023 - 11.2023
- Analyzed quality assurance data to identify trends and develop and implement corrective action plans.
- Collaborated with management to discuss effective plans for resolving major quality problems.
- Prepared reports to communicate results of quality inspection activities to management.
- Implemented and maintained the SAFETY CHAMP Program
- Used informatics science to implement technological solutions to resolve clinical or health care administrative problems.
- Investigated reported and identified compliance issues against accepted standards.
- Investigated Patient Safety Indicators (PSI) and Hospital Acquired Conditions (HAC)
- Focused on Promoting Interoperability within the health system
Administrative Nursing Supervisor
Saint Francis Hospital and Medical Center
Hartford, CT
03.2022 - 07.2023
- Assisted staff to efficiently utilize staffing resources to meet patient care requirements and other professional responsibilities.
- Taught and counseled patients, friends and family to reinforce understanding of disease, medications and self-care skills.
- Worked collaboratively with nursing and ancillary staff to solve problems fairly.
- Assured quality of care by developing and interpreting hospital and nursing division's philosophies and standards of care.
- Developed and implemented staffing plans for shifts based on patient acuity, patient census and available staff.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Designed strategies to resolve nursing and patient satisfaction issues, improved response and proposed plans to enhance quality and safety initiatives hospital-wide.
Registered Nurse, ICU
Saint Francis Hospital and Medical Center
Hartford, CT
06.2020 - 07.2023
- Monitored and managed various treatment and care interventions.
- Updated physicians on patient test results and assisted in developing care plans.
- Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
- Trained new RN hires and ancillary staff members to meet patient service goals, champion standards of care and improve patient overall satisfaction.
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
- Trained in ECMO, CRRT, EVD, EKOS, etc.
Registered Nurse, ICU
Manchester Memorial Hospital
Manchester, CT
08.2019 - 06.2020
- Monitored and managed various treatment and care interventions.
- Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
- Trained new RN hires and ancillary staff members to meet patient service goals, champion standards of care and improve patient overall satisfaction.
Patient Care Technician
Hartford Hospital
Hartford, CT
03.2017 - 06.2019
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
Bookseller
Barnes and Nobles
Glastonbury, CT
06.2015 - 02.2017
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Cashier
Cracker Barrel
East Windsor, CT
06.2012 - 12.2014
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
Education
Doctorate of Nursing Practice - Leadership
Quinnipiac University
Hamden, CT05-2025
Master of Science - Nursing, Leadership And Education
University of Bridgeport
Bridgeport, CT12.2021
Bachelor of Science - Nursing
University of Bridgeport
Bridgeport, CT05.2020
Associate of Science - Nursing
Capital Community College
Hartford, CT05.2019
High School Diploma -
Classical Magnet School
Hartford, CT06.2011
Certification
- Co-Chair Nursing Research Council at Saint Francis Hospital and Medical Center
- Citi Training Program Certificate
- Co-Chair Code Blue Committee at Saint Francis Hospital and Medical Center
- Critical Care Registered Nurse (CCRN)
- Trauma Certified Registered Nurse (TCRN)
- Fundamental Critical Care Support Course (FCCS)
- Trauma Care After Resuscitation Course (TCAR)
- Basic Life Support (BLS) Certification
- Advance Cardiac Life Support (ACLS) Certification
- Registered Nurse in the State of Connecticut, License number 161992
- Registered Nurse in the State of New York License Number 849215
Timeline
Assistant Nurse Manager
Hartford Hospital
11.2023 - Current
RN Quality Assurance Specialist
UCONN Health Center
05.2023 - 11.2023
Administrative Nursing Supervisor
Saint Francis Hospital and Medical Center
03.2022 - 07.2023
Registered Nurse, ICU
Saint Francis Hospital and Medical Center
06.2020 - 07.2023
Registered Nurse, ICU
Manchester Memorial Hospital
08.2019 - 06.2020
Patient Care Technician
Hartford Hospital
03.2017 - 06.2019
Bookseller
Barnes and Nobles
06.2015 - 02.2017
Cashier
Cracker Barrel
06.2012 - 12.2014
Doctorate of Nursing Practice - Leadership
Quinnipiac University
Master of Science - Nursing, Leadership And Education
University of Bridgeport
Bachelor of Science - Nursing
University of Bridgeport
Associate of Science - Nursing
Capital Community College
High School Diploma -
Classical Magnet School
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