Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Marlena Hernandez

Summary

Certified and Licensed Phlebotomist well-versed in venipuncture, capillary puncture, and special collection procedures. Detail-oriented and committed to maintaining the highest quality control and patient care standards. Strong communication abilities fostered team collaboration and increased efficiency in specimen processing.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Phlebotomist

GCC Laboratory
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.

Juice-Tender

Juice House Co.
08.2023 - Current
  • Mentored junior team members in effective tender selling techniques, enhancing overall team performance.
  • Strengthened relationships with clients through regular communication during the tendering process, fostering trust and confidence in our services.
  • Increased customer satisfaction by promptly addressing concerns and incorporating feedback into future sales.

Cashier Manager

La Taquiza
01.2019 - 01.2023
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Built positive relationships with customers to increase repeat business.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.

Front Desk Receptionist

Napa Valley Hotel & Suites
12.2021 - 02.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

Education

Associate of Arts - Psychology

Napa Valley College
Napa, CA
06-2026

License/Certificate - Phlebotomy

CALRegional
Fairfield, CA
11-2024

High School Diploma -

Vintage High School
Napa, CA
06-2020

Skills

  • Venipuncture
  • Order of draw
  • Patient Care
  • Specimen handling
  • Sample and specimen collection
  • Medical terminology knowledge

Certification

  • Phlebotomy Technician Certification (PTC) - American Medical Certification Association (AMCA).
  • Cardiopulmonary Resuscitation (CPR) – American Red Cross or American Heart Association.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Juice-Tender

Juice House Co.
08.2023 - Current

Front Desk Receptionist

Napa Valley Hotel & Suites
12.2021 - 02.2022

Cashier Manager

La Taquiza
01.2019 - 01.2023

Phlebotomist

GCC Laboratory

Associate of Arts - Psychology

Napa Valley College

License/Certificate - Phlebotomy

CALRegional

High School Diploma -

Vintage High School

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Marlena Hernandez