Marlena Juarez
Home Maker
Mesa,AZ
Summary
To obtain a position in a company that will utilize my skills and offer growth within the company. Dedicated client relationship specialist offering exceptional assistance to team members and clients. Highly skilled and self motivated with quick adaptation abilities.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Home Maker
Self-employeed
Mesa, AZ
04.2021 - Current
- Decided to become a stay at home mom after having my daughter
Sales Specialist
Bank Of America, N.A.
Chandler, AZ
06.2018 - 04.2021
- Suggested products and services to aid and benefit clients specific needs toward financial goals
- Exceeded quarterly sales goals by %
- Outbound follow up calls after researching escalated issues
Collections Specialist
Alpha Recovery Corp.
Mesa, AZ
10.2017 - 06.2018
- Achieved performance goals on consistent basis collecting over $20,000 monthly.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
Customer Experience Specialist
GM Financial
Chandler, AZ
04.2016 - 02.2017
- Inbound calls, taking between 30-50 calls a day
- Discussed contract details, processed client info changes, accepted payments
- Cross trained in Leasing which consisted of learning a whole new system, new (to me) laws regarding vehicle leases
Education
Some College (No Degree) - General Studies
Crafton Hills College
Yucaipa, CA 08.2012 - 06.2013
GED -
San Bernardino Adult Education Center
San Bernardino, CA 08.2011 - 06.2012
Skills
Professional telephone demeanor
Timeline
Home Maker
Self-employeed
04.2021 - Current
Sales Specialist
Bank Of America, N.A.
06.2018 - 04.2021
Collections Specialist
Alpha Recovery Corp.
10.2017 - 06.2018
Customer Experience Specialist
GM Financial
04.2016 - 02.2017
Some College (No Degree) - General Studies
Crafton Hills College
08.2012 - 06.2013
GED -
San Bernardino Adult Education Center
08.2011 - 06.2012
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