MARLENA LEWIS
Converse,TX
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Driven retail professional with top-notch sales abilities, service-oriented nature and analytical approach to resolving customer problems. Able to sell merchandise and store products while adapting to new industry trends and changing customer desires. Seek to bring abilities to new position with room for career growth.
Overview
23
23
years of professional experience
Work History
Front Counter Hostess
GOLDEN CHICK
Converse, Texas
06.2018 - Current
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Assisted managers with quickly resolving service- and food-related issues
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience
Gas Station Clerk
Chevron
San Antonio , Texas
01.2018 - 07.2018
- Checked customer identification for alcohol, cigarette, and lottery sales
- Facilitated sales of services and goods
- Maintained clean and orderly work station
- Determined customer needs by asking relevant questions and listening actively to responses
- Shared best practices for sales and customer service with other team members to help improve store's efficiency
- Educated customers about brand to incite excitement about company's mission and values
- Responded to all customer inquiries thoroughly and professionally
- Responded to customer requests efficiently and with knowledgeable assistance
- Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
Cashier Sales Associate
99 CENT STORE
San Antonio, Texas
03.2017 - 07.2017
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
- Maintained top-notch client servicing standards and overall satisfaction
- Kept cash drawer in compliance with overage and shortage standards and handled all assigned change funds and cash receipts
- Welcomed and greeted customers and offered friendly, knowledgeable assistance
- Followed standardized procedures for issuing cash refunds
Housekeeper
Super 8 Motel
San Antonio, TX
12.2016 - 03.2017
- Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency
- Verified that all storage areas and carts were clean and organized
- Completed laundry services with special attention to requirements of different items, including hand washing and dry cleaning
- Kept building entryway glass clean and polished for professional presentation
- Removed waste paper and other trash from premises to designated area
- Serviced bathrooms, including cleaning, sanitizing and supply replenishment
- Dusted picture frames and wall hangings with cloth
- Removed bed sheets and towels from rooms and treated linens prior to washing to restore all linens to pristine condition
- Emptied waste paper and other trash from premises and moved to appropriate receptacles
General Worker
Goodwill Industries Of Western New York,
Buffalo, NY
02.2015 - 10.2015
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
- Kept reception area clean and neat to give visitors positive first impression
Debt Recovery Specialist
Capital Management Services L.P
Buffalo, NY
01.2005 - 06.2008
- Used skip tracing and other techniques to locate debtors
- Trained new team members on scripts, company services and performance strategies and provided mentoring
- Achieved performance goals on consistent basis
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account
- Used scripted conversation prompts to convey current account information and obtain payments
- Applied training and persuasive communication strategies to overcome objections
- Maintained high volume of calls to meet demands of busy group
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances
- Worked in call center environment handling manual and automatically dialed outbound calls
- Monitored accounts for compliance with established payment plans and flagged those in violation
- Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt
- Received and submitted customer payments to further reduce open account balances
- Responded to client concerns and questions about credit scores and methods to improve numbers
Marketing Representative
Client Logic
Buffalo, NY
03.2004 - 02.2005
- Distributed advertising and marketing collateral to store locations
- Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns
- Consulted with product development teams to enhance products based on customer data
- Developed insights on marketing campaigns to assess performance against goals
Carwash Cashier
Delta Sonic
Buffalo, NY
03.2003 - 02.2004
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Worked with many customers to understand requirements and provide exceptional fast service
Education
GED -
Adult Learning Center
Buffalo, NYSkills
- Customer service
- Testing and troubleshooting
- Organization
- Payment verification
- Microsoft applications proficiency
- Rapport and relationship building
- Upselling and cross-selling
- Business development
- Troubleshooting and resolution
- Confidentiality
- Guest assistance
- Product identification
- Staff leadership
- Customer service excellence
- Food processing
- On-site demonstrations and training
Timeline
Front Counter Hostess
GOLDEN CHICK
06.2018 - Current
Gas Station Clerk
Chevron
01.2018 - 07.2018
Cashier Sales Associate
99 CENT STORE
03.2017 - 07.2017
Housekeeper
Super 8 Motel
12.2016 - 03.2017
General Worker
Goodwill Industries Of Western New York,
02.2015 - 10.2015
Debt Recovery Specialist
Capital Management Services L.P
01.2005 - 06.2008
Marketing Representative
Client Logic
03.2004 - 02.2005
Carwash Cashier
Delta Sonic
03.2003 - 02.2004
GED -
Adult Learning Center
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