Marlene
Administrative Assistant
Northfield Center,OH
Summary
Dynamic and detail-oriented professional with experience at the City of Garfield Heights, excelling in customer service and office organization. Proven ability to manage appointments and maintain a welcoming reception area while effectively communicating with diverse individuals. Skilled in telephone systems and adept at resolving client concerns with professionalism and courtesy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Receptionist Assistant
City of Garfield Hts
10.2021 - Current
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Greeted numerous visitors, vendors, and interview candidates.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
School Crossing Guard
City of Garfield Heights
12.2009 - 10.2022
- Improved overall crossing efficiency by effectively communicating with students, parents, and drivers.
- Safely assisted average of 150 people per day across busy intersection in adverse weather conditions and traffic conditions.
- Used signs, hand signals and flags to control car and foot traffic conditions.
- Assisted special needs students in navigating crosswalks, providing additional support as needed for their safety and mobility requirements.
Education
Associate of Arts - Business/Education
Kent State University
Kent, Ohio, OH 05.2001 -
High School Diploma -
Nordonia Hills High School
Macedonia, OH 05.2001 -
Skills
Mail routing
Calendar management
Business correspondence writing
Appointment scheduling
Filing system management
Telephone systems
Mail sorting
Reception area maintenance
Office organization
Certification
[Serve safe certification Cuyahoga Board of HealthArea of certification], [Company Name] - [Timeframe]
Timeline
[Serve safe certification Cuyahoga Board of HealthArea of certification], [Company Name] - [Timeframe]
03-2025
Receptionist Assistant
City of Garfield Hts
10.2021 - Current
School Crossing Guard
City of Garfield Heights
12.2009 - 10.2022
Associate of Arts - Business/Education
Kent State University
05.2001 -
High School Diploma -
Nordonia Hills High School
05.2001 -