Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Marlene Andrade

Chicago,IL

Summary

Worked in the company Walgreens and learned the principles of retail and providing great customer services all while completing my Bachelors degree in Psychology. In the past year, as a Behavior technician gained hands on experience with children with Autism in their homes, or in clinic. We helped patients develop new skills like communicating, playing, develop age appropriate skills to help with their lives to be independent; while creating relationships with parents in order to discuss information with supervisor. Currently seeking new opportunities in different field in helping families and youths. As a family orientated person the idea of helping others fulfills wishing greatness for everyone. Making a difference to help families who are facing challenges that are to difficult to overcome without support and can use an advocate if unaware of resources that can be offered in the community, school, or centers. Lastly, I am a hard worker, eager to learn new information, interested to help the needs of others while building a trustful relations and continuously learn throughout the career as we work with unique individuals.

Overview

9
9
years of professional experience

Work History

Behavior Technician

GBC Autism Services
Bolingbrook, IL
05.2023 - 06.2024
  • Applied proven strategies to positively affect client behaviors.
  • Communicated with patients' family members to explain treatment process, answer questions and maintain relationships.
  • Attended review, progress and clinical team meetings.
  • Understood autism spectrum disorder, associated behaviors and optimum treatments.
  • Assisted with building life and social skills useful for everyday activities and interactions.
  • Cultivated relationships with fellow staff members to enhance team collaboration.

Food Pantry Internship

Students Affairs- Northeastern Illinois University
Chicago, IL
08.2020 - 12.2020
  • Due to Covid-19 restrictions, the internship was done via Zoom with limited access. During the internship with Student Affairs, whose purpose is to actively support and engage a diverse community of learners. Providing high-quality programs and services for students outside the classroom to enrich their experiences at Northeastern. The food pantry is a program that provides support to students struggling with food insecurity, and it aims to improve academic success by providing ongoing sources of nutrition for students. The responsibilities to participate were to create flyers on the Facebook page, share educational information/recipes, review data, and create a survey for students.

Customer Service Associate

Walgreens
Chicago, IL
04.2015 - 06.2019
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

Bachelor of Arts - Psychology

Northeastern Illinois University
Chicago, IL
12-2021

Associate of Arts -

City Colleges of Chicago-Richard J Daley College
Chicago, IL
05-2017

Skills

  • Data Collection
  • ABA techniques
  • Positive and negative reinforcements
  • Communication
  • Employee Training
  • Critical Thinking
  • Active Listening
  • Rapport Building
  • Encouragement and Motivation
  • Customer Service
  • Positive and professional
  • Experience with children
  • Communicator with Parents/Guardians
  • Case Notes
  • Teamwork and Collaboration
  • Time Management
  • Computer Knowledge in Microsoft Word, Excel, Powerpoint

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Behavior Technician

GBC Autism Services
05.2023 - 06.2024

Food Pantry Internship

Students Affairs- Northeastern Illinois University
08.2020 - 12.2020

Customer Service Associate

Walgreens
04.2015 - 06.2019

Bachelor of Arts - Psychology

Northeastern Illinois University

Associate of Arts -

City Colleges of Chicago-Richard J Daley College
Marlene Andrade