Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marlene Castillo

Gardena,CA

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. A strong safety culture and good communication skills and organizational skills . I have the adaptability, to with swift capacity to learn and apply new skills.

I am also Committed to leveraging these qualities to drive team success and contribute to organizational growth. Excelled in streamlining

operations, enhancing team efficiency, and ensuring compliance with

aviation regulations. Demonstrates exceptional communication and

adaptability, significantly improving operational workflows and inter-

departmental coordination.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Passenger Services Trainer

Alliance Ground International
Los Angeles
01.2023 - Current
  • Working for Spirit Airlines: currently employed
  • Emphasizes both training and broader development aspect for customer service staff.
  • Ensuring the team is ready to provide great Customer service to the customers.
  • Ensure the agents are all following Federal Aviation Administration, Department of Transportation, Transportation Security Administration guidelines.
  • Ensure we are in compliance with all the Airline regulations.
  • Work with employees schedules / conduct presentations/ hands on training
  • Excel/ PowerPoint educate

Passenger Services Supervisor

Alliance Ground International
Los Angeles
01.2018 - Current
  • Coordinate staffing numbers to ensure we have a smooth operation
  • Release daily’s working schedules to ensure a on time departure on flights
  • Working for Spirit Airlines: check in Customer, making sure they have the best services when flying out
  • Help out customers make sure they are ready to fly out with proper legal documents
  • My responsibilities include to provide services to the guests with baggage, ticketing, and questions they might have. I easily recognize the needs of the passengers and accommodate them when i can.
  • Certify in the operation services and baggage
  • Complaint Resolution Official and Ground Security Coordinator Certify for Spirit airlines

Passenger Services

Pacific Aviation
Los Angeles
07.2017 - 01.2018
  • Worked for Spirit Airlines: check in Customer to their flight, making sure they have the best services when flying out
  • Help out customers make sure they are ready to fly out with proper legal documents
  • Baggage agent, assist customers when their luggage does not arrive.

Passenger Services

Swissport USA
Los Angeles
05.2016 - 07.2017
  • Worked for Spirit Airlines: check in Customer to their flight, making sure they have the best services when flying out
  • Help out customers make sure they are ready to fly out with proper legal documents

Passenger services

Inter Cruises shoreside & Port Services
San Pedro
09.2015 - 04.2016
  • Process payments for on the ship shopping
  • Making sure passengers have the right legal documents to travel (visa information)
  • Check in passengers into their suites.

Education

Kinesiology; Physical education “Teaching”

California State University Dominguez Hills
Carson
05.2023

A.S. - Associate of Arts in Liberal Arts And Sciences

Los Angeles Harbor College
Harbor city
06.2020

High school diploma - undefined

Gardena high school
Gardena
06.2014

Skills

  • Teamwork
  • Analytical
  • Proficient Spanish speaker
  • Listener
  • Conflict resolution
  • Initiative
  • Time management
  • Motivation

Certification

Ground Security Coordinator

Complaint Resolution Official

Ground Operation coordinator

Timeline

Passenger Services Trainer

Alliance Ground International
01.2023 - Current

Passenger Services Supervisor

Alliance Ground International
01.2018 - Current

Passenger Services

Pacific Aviation
07.2017 - 01.2018

Passenger Services

Swissport USA
05.2016 - 07.2017

Passenger services

Inter Cruises shoreside & Port Services
09.2015 - 04.2016

Kinesiology; Physical education “Teaching”

California State University Dominguez Hills

High school diploma - undefined

Gardena high school

A.S. - Associate of Arts in Liberal Arts And Sciences

Los Angeles Harbor College