Marlene Charles
Sayreville,NJ
Summary
Compassionate and detailed-oriented healthcare professional with over 10 years of experience supporting patients across clinical and administrative settings. Skilled in patient navigation, care coordination, insurance verification, and appointment management. Proven ability to guide patients through healthcare processes, address concerns, and ensure continuity of care while maintaining strict HIPPA compliance. Dedicated to improving patient outcomes through clear communication and personalized support.
Overview
20
20
years of professional experience
Work History
Medical Office Assistant
University Hospital, UMDNJ
Newark, NJ
11.2017 - Current
- Guided patients through the healthcare process, including registration, insurance verification, and follow-up care
- Coordinate appointments, referrals, and diagnostic services to ensure continuity of care
- Serve as a primary point of contact for patients inquires, addressing concerns with empathy and professionalism
- Educate patients on procedures, required documentation, and next steps in their care journey
- Verify insurance coverage and assist patients in understanding benefits and financial responsibilities
- Enter accurate billing and coding information to support timely reimbursement
- Collaborate with physicians, nurses, and administrative staff to streamline patient care and coordination
- Maintains strict adherence to HIPPA regulations to protect patient confidentiality
- Track patient appointments and follow ups to reduce gaps in care
- Assist with onboarding and training of new staff, ensuring adherence to workflow and patient service standards
Certified Nursing Assistant
University Hospital, UMDNJ
Newark, NJ
11.2011 - 11.2017
- Delivered direct patient care while supporting physical and emotional needs
- Monitored and documented vital signs, reporting promptly to clinical staff
- Assisted patients with mobility, daily living activities, and comfort measures
- Provided compassionate support to patients and families, including during end-of-life care
- Ensured a safe and clean environment in accordance with infection control standards
- Collaborated with healthcare teams to support individualized patient care plans
Legal Deposition Clerk
Baker McEvoy Morrissy and Moskovits
Manhattan, NY
06.2006 - 09.2011
- Manged detailed documentation and ensured accuracy of records
- Communicated with clients to address questions and provide updates
- Handed high volume administrative tasks in a fast-paced office environment
- Strengthened organizational and customer service skills applicable to patient-facing roles
Education
Certificate - Dialysis Technician
Essex County College
Newark, NJ11-2015
Certificate - Business Studies
Sarah's Secretarial College
Trinidad, W.I.06-1997
High School Diploma -
Chaguanas Senior Comprehensive
Trinidad, W.I.06-1991
Skills
- Patient navigation and advocacy
- Care coordination and follow ups
- Insurance verification and authorizations
- Appointment scheduling and case management
- Patient intake and education
- HIPPA compliance and confidentiality
- Electronic medical records
- Interdisciplinary team collaboration
- Customer service and conflict resolution
- Administrative and clerical support
Timeline
Medical Office Assistant
University Hospital, UMDNJ
11.2017 - Current
Certified Nursing Assistant
University Hospital, UMDNJ
11.2011 - 11.2017
Legal Deposition Clerk
Baker McEvoy Morrissy and Moskovits
06.2006 - 09.2011
Certificate - Business Studies
Sarah's Secretarial College
High School Diploma -
Chaguanas Senior Comprehensive
Certificate - Dialysis Technician
Essex County College