KEISHA ADAMS
Clayton,NC
Summary
Detail-oriented Concierge skilled in delivering exceptional customer service and fostering welcoming environments for guests. Managed patient interactions and administrative functions in medical office, ensuring accurate record-keeping and compliance with HIPAA regulations. Enhanced operational efficiency through effective appointment scheduling and collaboration with healthcare professionals.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Medical Office Assistant
UNC NORTH CAROLINA SURGERY
Smithfield, NC
11.2022 - Current
- Greeted patients and managed check-in/out process to ensure smooth clinic operations.
- Handled patient inquiries professionally via phone and in-person, enhancing patient satisfaction.
- Scheduling appointments and managing calendars.
- Maintained patient records accurately in Epic system.
INSTRUCTOR
UNC REX HEALTHCARE
Raleigh, NC
04.2005 - Current
- Facilitated developmentally appropriate skills to enhance academic, social, and emotional growth.
- Collaborated with educators to address individual students' needs and monitor progress.
- Attended professional meetings, educational conferences and teacher training workshops to maintain and improve professional competence.
- Engaged in discussions about individual students' needs and progress during meetings with colleagues.
- Organized materials and arranged classrooms to support effective class activities.
LEAD INSTRUCTOR
UNC REX HEALTHCARE
Raleigh, NC
07.2021 - 11.2022
- Established and upheld clean, safe, and organized learning environment to promote student engagement and well-being.
- Engaged in training courses and professional development to refine teaching skills and enhance student learning experiences.
- Participated in training courses and professional development opportunities to improve teaching skills.
- Collaborated with peers to enhance work environment and support instructional planning.
- Partnered with peers to improve work environment and streamline instructional planning for enhanced educational delivery.
Education
ASSOCIATE IN SCIENCE (A.S.) - EARLY CHILDHOOD EDUCATION (AECE)
WAKE TECHNICAL COMMUNITY COLLEGE
Raleigh, NCSkills
- Epic charting
- Appointment scheduling
- Patient intake
- Medical records
- Insurance verification
- HIPAA compliance
- Front desk operations
- Patient relations
- Patient Education
- Patient Advocacy
- Patient Comfort
- Time Management
- Teamwork
Certification
Certified in First Aid and CPR, Certified in AED
Timeline
Medical Office Assistant
UNC NORTH CAROLINA SURGERY
11.2022 - Current
LEAD INSTRUCTOR
UNC REX HEALTHCARE
07.2021 - 11.2022
INSTRUCTOR
UNC REX HEALTHCARE
04.2005 - Current
ASSOCIATE IN SCIENCE (A.S.) - EARLY CHILDHOOD EDUCATION (AECE)
WAKE TECHNICAL COMMUNITY COLLEGE