Medical Office Professional experienced in enhancing office operations and delivering exceptional patient experiences. Supported patient needs through effective communication and problem-solving skills while managing inventory and adhering to medical standards. Committed to fostering a welcoming environment and ensuring compliance with operational procedures.
Overview
6
6
years of professional experience
Work History
Medical Office Assistant
Arnot Ogden Medical Center
Elmira, New York
10.2023 - Current
Processed patient referrals to specialists and services, ensuring timely access to necessary care.
Managed patient scheduling and appointment coordination at Arnot Ogden Medical Center.
Answered phone calls and efficiently routed messages to appropriate clinical staff, enhancing communication flow.
Processed referrals, authorizations, and follow-up paperwork for patient care.
Trained new staff on office procedures and patient registration tasks.
Performed clerical duties including filing, data entry, and photocopying, supporting overall office operations.
Followed HIPAA guidelines to ensure confidentiality of patient information.
Ensured that all required paperwork was completed accurately prior to submitting it for processing.
Crew Trainer
McDonald's
Mansfield, Pennsylvania
10.2020 - 06.2023
Trained new crew members on McDonald's service standards and station procedures.
Demonstrated register, drive-thru, and kitchen tasks during shift training.
Coached crew on food safety, cleanliness, and sanitation routines.
Modeled friendly customer service during guest interactions at McDonald's.
Checked crew work for accuracy, speed, and policy compliance.
Guided team members through opening, closing, and restocking duties.
Monitored performance of crew members in the field and provided feedback and guidance.