Marlene Cooper
Grand Rapids,MI
Summary
Driven QA Analyst with a proven track record at Fifth Third Bank, excelling in cross-functional team collaboration and QA methodologies. Demonstrated success in enhancing quality processes and implementing corrective actions, leading to significant error reduction and compliance with regulatory standards. Skilled in data validation and fostering positive team dynamics, consistently meeting team commitments.
Overview
17
17
years of professional experience
Work History
Middle Office QA Analyst Senior
Fifth Third Bank
02.2015 - 09.2024
- Collaborated with cross-functional teams to ensure loan documents were accurately prepared by the Doc Prep Analyst document prepared by the external Attorney per the Credit Approval that outlines the loan terms.
- Help to create and revise procedures, checklists and job aids to reduce errors.
- Recorded and communicated findings of errors to be corrected.
- Collaborated with the quality team to implement corrective actions.
- Performed file reviews for the Loan Closing Specialists and recorded and communicated findings to the Supervisor.
- Performed quality reviews for BOLT entries and Credit Portals.
- Ensured compliance with regulatory requirements through diligent validation and verification of externally and internally prepared loan documents.
- Ability to meet individual and team commitments.
Commercial Loan Doc Prep Specialist II
Fifth Third Bank
02.2008 - 02.2015
- Documented loan documents to assure that they are documented according to the Credit Approval. Questioning items that did not match to assure accurate loan documents.
- Actively manages risk and integrate risk mindset into daily activities.
- Collaborated with cross-functional teams to achieve quality work and within SLA.
- Ability to meet individual and team commitments.
- Follow all company policies and procedures to deliver quality work.
Education
High School Diploma -
Creston High School
1720 Plainfield Ave. NE, Grand Rapids, MI 49505Skills
Collaboration and communication
Cross-Functional Team Collaboration
QA methodologies mastery
Data Validation
Quality processes
Quality Improvement
Correction action planning
Risk Assessment
Teamwork and Positive Attitude
Customer Service
Documentation skills
Timeline
Middle Office QA Analyst Senior
Fifth Third Bank
02.2015 - 09.2024
Commercial Loan Doc Prep Specialist II
Fifth Third Bank
02.2008 - 02.2015
High School Diploma -
Creston High School
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