Marlene Davis
Bronx,NY
Summary
Compassionate Residential Aide recognized for productivity and efficiency in task completion. Possess specialized skills in patient care, medication administration, and emergency response. Excel in communication, empathy, and patience, ensuring exceptional care and support to residents.
Overview
12
12
years of professional experience
Work History
Residential Aide
Midway living
Queens, New York
08.2025 - Current
- Ensured the safety of residents by monitoring their behavior, responding promptly to requests for assistance, and providing a safe environment.
- De-escalated resident conflicts using calm, respectful communication.
- Assisted residents with daily routines and personal care at Midway Living.
- Monitored living areas and documented resident concerns for shift reports.
- Supported meal service, housekeeping, and common area organization.
- Recorded incident details and maintained confidential resident files.
- Ordered supplies necessary for providing quality tenant care on an ongoing basis.
- Answered call lights promptly and responded appropriately to inquiries from both staff members and families of patients.
Customer Service Attendant
Hampton Inn by Hilton
New York, NY
08.2023 - 03.2024
- Greeted Hampton Inn by Hilton guests with professional front desk service.
- Processed check-ins and check-outs using Hilton property management systems.
- Handled guest reservations, cancellations, and room changes accurately.
Check In Agent
International Shore Operations
New York, NY
08.2019 - 06.2021
- Greeted guests and directed check-in flow for International Shore Operations.
- Verified passenger documents and boarding passes during shore embarkation.
- Matched travel records with manifest details and sailing requirements.
Food Service Worker
Fordham University College
Bronx, NY
08.2014 - 11.2018
- Served meals to students and staff at cafeteria service lines
- Prepared menu items in campus dining kitchen following university food safety standards
- Sanitized workstations, equipment, and dining areas throughout shifts
Education
A.A. - Business Management
Professional Business College
School LocationSkills
- Crisis Prevention and De-Escalation
- Resident safety
- CPR and First Aid Certification
- Resident Confidentiality
- Attention to Detail
- Basic Financial Management
- Communication Skills
- Conflict management
- Teamwork and Collaboration
- Reliable and Responsible
Personal Information
Timeline
Residential Aide
Midway living
08.2025 - Current
Customer Service Attendant
Hampton Inn by Hilton
08.2023 - 03.2024
Check In Agent
International Shore Operations
08.2019 - 06.2021
Food Service Worker
Fordham University College
08.2014 - 11.2018
A.A. - Business Management
Professional Business College