Marlene Duenas Miranda
Port Richey,FL
Summary
Driven by a commitment to excellence, I leveraged my problem-solving and effective communication skills at Candido Gonzalez Sugar Industry to enhance production efficiency and workplace safety.
My experience in fostering team collaboration and customer satisfaction at Brisas Santa Lucia Hotel underscores my ability to adapt and thrive in diverse environments, to seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
33
33
years of professional experience
Work History
Service in Tourist Facilities
Brisas Santa Lucia Hotel
01.1996 - 01.2022
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Maintained a clean, safe, and welcoming environment to create a positive first impression for hotel visitors.
- Enhanced guest satisfaction by promptly addressing inquiries and providing exceptional service.
- Trained new staff members on hotel policies, procedures, and best practices for delivering excellent customer service.
Supervisor of Operations
Candido Gonzalez Sugar Industry
09.1988 - 09.1994
- Led productive, motivated and loyal manufacturing team and generated factory-wide customer focus and pride in workmanship.
- Evaluated employee performance through regular assessments, providing constructive feedback and support for continuous improvement efforts.
- Enhanced workplace safety, implementing strict protocols and conducting regular inspections to minimize accidents.
- Increased overall production efficiency by identifying bottlenecks in the production process and implementing targeted solutions.
- Coordinated cross-functional teams to facilitate smooth communication between departments, resulting in seamless execution of complex projects.
Education
Bachelor of Science - Chemical Engineering
Ignacio Agramonte University
Cuba07.1988
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Effective Communication
- Organizational Skills
- Punctually and Commitment
- Interpersonal Skills
- Emotional Intelligence
- Ability to learn
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Service in Tourist Facilities
Brisas Santa Lucia Hotel
01.1996 - 01.2022
Supervisor of Operations
Candido Gonzalez Sugar Industry
09.1988 - 09.1994
Bachelor of Science - Chemical Engineering
Ignacio Agramonte University
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