Summary
Work History
Education
Skills
LANGUAGES
Timeline
AWARDS
Generic

Marlene Espinosa

Bullhead City,AZ

Summary

Bilingual (English/Spanish) Receptionist with experience in high-paced environments. Along with background in Physical Therapy support and excellent skills in customer service. Ability to multitask while maintaining empathy and professionalism.

Work History

Physical Therapy Tech

Bullhead Physical Therapy
Bullhead City, Az
  • Guide patients through exercises and movements as instructed by the Physical Therapist or Physical Therapist Assistant (PTA).
  • Supervise patients while they perform basic exercises and make sure they are doing okay. Help patients move from room to room.
  • Apply hot and cold packs on the patients, along with tens units. Performed ultrasound and laser therapy.
  • Room patients and take vital signs
  • Logged hydrocollator temperatures daily
  • Made sure all the equipment got sanitized after each use. Stocked up all the rooms with supplies as needed.
  • Check in and check out patients
  • Schedule, reschedule and verify appointments
  • Answer phones
  • Update patient’s demographic information from new and established patients as well as other pertinent information
  • Sever as a translator for spanish speaking patients
  • Handling 60+ patients daily
  • HIPPA Compliance

Front Desk Receptionist

Desert Palms Medical
Bullhead City, Az
  • Greeted and assisted visitors, ensuring a welcoming environment.
  • Check in and check out patients, along with verifying appointments and eligibility.
  • Enter patient information into EMR system
  • Update patient’s charts
  • HIPPA Compliance
  • Managed multi-line phone system, directing calls efficiently to appropriate departments.

Espinosa Car Wash & Auto Detailing
  • Scheduled appointments over the phone, as well as confirming appointments.
  • Greeted and assisted guests with any questions they had and also made sure the guest left happy and satisfied with their service.
  • Processed cash, credit cards, and check payments

Education

Mohave Community College
Bullhead city

High School -

Mohave High School
Bullhead city
05-2021

Skills

  • Customer service
  • Bilingual
  • Patience
  • Communication
  • Interpersonal
  • Problem solving
  • Teamwork
  • Listening skills
  • Computer skills
  • Positive working attitude
  • Time management
  • Quick learner
  • Multitasker

LANGUAGES

Spanish
English

Timeline

Espinosa Car Wash & Auto Detailing

Physical Therapy Tech

Bullhead Physical Therapy

Front Desk Receptionist

Desert Palms Medical

Mohave Community College

High School -

Mohave High School

AWARDS

  • Rotary Park Sunrise Scholarship
  • Mohave Community College Scholarship
  • Mohave Community College Honor Roll