Marlene Garcia
Fort Worth,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Debt Collector
Kemper & Associates
Grapevine, TX
09.2022 - 09.2023
- Identified delinquent accounts and contacted debtors to negotiate payment terms.
- Analyzed customer financial information and determined appropriate payment plans.
- Verified accuracy of account information and updated records accordingly.
- Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
- Assessed customer financial situations to identify hardship cases that required special consideration or alternative repayment options.
- Processed incoming payments from customers according to established procedures.
Warehouse Associate
ThredUp
Grapevine, TX
02.2022 - 09.2022
- Receive goods and reconcile against all pertinent and supplier information
- Inspect apparel and accept it into inventory. Based on thread ups high standards regarding condition brands and sizing. Perform quality control at all key steps
- Itemize Photograph hang pick and pack apparel and related items.
FedEx Package Handler
FedEx Ground
Fort Worth, TX
05.2021 - 01.2022
- Loaded and unloaded packages from delivery vehicles
- Understood and followed oral and written directions.
- Collaborated with others to discuss new opportunities.
Cashier
Taco Bell
Fort Worth, TX
11.2020 - 05.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Take orders for food and beverages from guests promptly and accurately.
- Utilized point-of-sale system to take orders from customers.
Crew Member
AMC Theatres
Fort Worth, TX
11.2019 - 11.2020
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Provided excellent customer service to maintain a positive atmosphere for guests
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Provided information regarding show times, new releases and upcoming movies and trailers.
- Distributed refunds, promoted theater merchandise and issued gift cards.
Education
High School Diploma -
Paschal High School
Fort Worth, TX06-2021
Skills
- Account Management
- Business Correspondence Writing
- Payment Acceptance
- Debt Recovery Strategies
Timeline
Debt Collector
Kemper & Associates
09.2022 - 09.2023
Warehouse Associate
ThredUp
02.2022 - 09.2022
FedEx Package Handler
FedEx Ground
05.2021 - 01.2022
Cashier
Taco Bell
11.2020 - 05.2021
Crew Member
AMC Theatres
11.2019 - 11.2020
High School Diploma -
Paschal High School