Marlene Garcia
Transit Security Supervsior
Gresham,OR
Summary
Motivated Transit Security Supervisor skillful working efficiently under pressure and make sound decisions. Exceptional team leader with outstanding work ethic. Coordinated Security Supervisor with 13 years of experience providing exceptional security detail and supervision for highly valuable corporate assets.
Overview
15
15
years of professional experience
30
30
Certification
2
2
Language
Work History
Transit Security Supervisor
Allied Universal Security Services
Portland, OR
03.2021 - Current
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Organized and detail-oriented with a strong work ethic.
Transit Security Officer
G4S Secure Solutions
Portland, OR
12.2019 - 03.2021
- Assisted passengers with wayfinding and provided information on schedules, fares, and services, improving overall customer satisfaction.
- Assisted vulnerable passengers in navigating the transit system, demonstrating empathy and understanding towards their individual needs.
- Managed conflict resolution between passengers by employing effective de-escalation techniques, promoting a peaceful environment for all riders.
Supervisor
Petite Provence
Portland, OR
Apr.2016 - Jun.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Site Supervisor
Allied Universal Security Services
Portland, OR
Apr.2014 - Nov.2016
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
- Developed work schedules for team members to maximize shift coverage.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
Pastry Chef
Petite Provence
Portland, OR
10.2013 - 03.2014
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Managed in-store, pick-up orders and catering needs.
- Effectively managed multiple tasks simultaneously during high-volume periods, maintaining consistent quality across all products.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Security Officer
Allied Barton Security
Portland, OR
Sep.2010 - Mar.2013
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Supervisor
Carl's Jr
Gresham, OR
Apr.2009 - Mar.2012
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Generated reports detailing findings and recommendations.
Education
Associate of Applied Science - Criminal Justice
Portland Community College
06.2015
High School Diploma - Radio Broadcasting
Benson Polytechnic High School
06.2007
Accomplishments
Leadership development
Certification
Adult First Aid/CPR AED
Timeline
Transit Security Supervisor
Allied Universal Security Services
03.2021 - Current
Transit Security Officer
G4S Secure Solutions
12.2019 - 03.2021
Supervisor
Petite Provence
Apr.2016 - Jun.2018
Site Supervisor
Allied Universal Security Services
Apr.2014 - Nov.2016
Pastry Chef
Petite Provence
10.2013 - 03.2014
Security Officer
Allied Barton Security
Sep.2010 - Mar.2013
Supervisor
Carl's Jr
Apr.2009 - Mar.2012
Associate of Applied Science - Criminal Justice
Portland Community College
High School Diploma - Radio Broadcasting
Benson Polytechnic High School