Summary
Overview
Work History
Education
Accomplishments
Certification
Timeline
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Marlene  Garcia

Marlene Garcia

Transit Security Supervsior
Gresham,OR

Summary

Motivated Transit Security Supervisor skillful working efficiently under pressure and make sound decisions. Exceptional team leader with outstanding work ethic. Coordinated Security Supervisor with 13 years of experience providing exceptional security detail and supervision for highly valuable corporate assets.

Overview

15
15
years of professional experience
30
30
Certification
2
2
Language

Work History

Transit Security Supervisor

Allied Universal Security Services
Portland, OR
03.2021 - Current
  • Conducted regular patrols of facility to detect and deter security threats.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.
  • Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
  • Organized and detail-oriented with a strong work ethic.

Transit Security Officer

G4S Secure Solutions
Portland, OR
12.2019 - 03.2021
  • Assisted passengers with wayfinding and provided information on schedules, fares, and services, improving overall customer satisfaction.
  • Assisted vulnerable passengers in navigating the transit system, demonstrating empathy and understanding towards their individual needs.
  • Managed conflict resolution between passengers by employing effective de-escalation techniques, promoting a peaceful environment for all riders.

Supervisor

Petite Provence
Portland, OR
Apr.2016 - Jun.2018
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Site Supervisor

Allied Universal Security Services
Portland, OR
Apr.2014 - Nov.2016
  • Trained new team members on site policies and procedures.
  • Maintained records and logs of work performed and materials and equipment used.
  • Worked with personnel and managers to meet strict timelines.
  • Oversaw personnel safety and efforts at work site.
  • Developed work schedules for team members to maximize shift coverage.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.

Pastry Chef

Petite Provence
Portland, OR
10.2013 - 03.2014
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Managed in-store, pick-up orders and catering needs.
  • Effectively managed multiple tasks simultaneously during high-volume periods, maintaining consistent quality across all products.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Security Officer

Allied Barton Security
Portland, OR
Sep.2010 - Mar.2013
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

Supervisor

Carl's Jr
Gresham, OR
Apr.2009 - Mar.2012
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Generated reports detailing findings and recommendations.

Education

Associate of Applied Science - Criminal Justice

Portland Community College
06.2015

High School Diploma - Radio Broadcasting

Benson Polytechnic High School
06.2007

Accomplishments

    Leadership development

Certification

Adult First Aid/CPR AED

Timeline

Transit Security Supervisor

Allied Universal Security Services
03.2021 - Current

Transit Security Officer

G4S Secure Solutions
12.2019 - 03.2021

Supervisor

Petite Provence
Apr.2016 - Jun.2018

Site Supervisor

Allied Universal Security Services
Apr.2014 - Nov.2016

Pastry Chef

Petite Provence
10.2013 - 03.2014

Security Officer

Allied Barton Security
Sep.2010 - Mar.2013

Supervisor

Carl's Jr
Apr.2009 - Mar.2012

Associate of Applied Science - Criminal Justice

Portland Community College

High School Diploma - Radio Broadcasting

Benson Polytechnic High School
Marlene GarciaTransit Security Supervsior