Marlene Gonzalez
Phila,Pa
Summary
Dedicated and enthusiastic receptionist with a strong commitment to providing exceptional customer service and efficient administrative support. Skilled in data entry, database management, and scheduling. Consistently striving for excellence in all aspects of work. Possessing a personable and energetic demeanor, adept at creating a welcoming atmosphere for visitors and ensuring their needs are met. Honed competencies in various administrative tasks enable effective contribution to the smooth operation of any organization.
Overview
6
6
years of professional experience
Work History
Receptionist
Esperanza Academy Charter Middle School
12.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained visitor log for entering and leaving facility for security purposes.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
Business Outreach Coordinator
Oxford Circle CCDA
02.2022 - Current
- Main Priority is to build a relationship with the small business owners in the corridors
- Escalate issues, keep informed, advise, receive guidance and instructions
- Provide reports, data and analysis
- Participate in discussions and decisions regarding performance of unit Highlight resourcing challenges and seek effective solutions within budget and service
- Manage the flow of information, seek clarification and provide advice and responses to ensure prompt resolution of issues.Assist with preparing quarterly and annual reports
- Promote and coordinate community meetings, events, and activities
- Moderate and manage the program's social media program including list serve, Facebook page and Instagram
- Prepare a monthly Business newsletter
- Write materials for traditional and new media sources as needed
- Provide information on open and closed businesses
- Assist in providing information to street cleaning.
Security Officer
Aerostar Airport Holdings, LLC
07.2021 - 09.2022
- Secure premises make sure all alarm doors are working properly
- Do randoms in certain alarm doors, from secure to sterile and public to secure this given on a daily task by our leads
- Verify ids to employees to make sure they are in their proper locations that they are assigned to
- Also make sure no weapons or anything not authorized by TSA is going in to secure or sterile entry
- Patrolling and inspection of perimeter and buildings.
Bank Teller
Wells Fargo
11.2019 - 02.2021
- Maintained teller drawer to perform bank transactions
- Identified sales opportunities and referred customers to branch partners in financial services
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Maintained friendly and professional customer interactions.
Certified Nursing Assistant
Access Home Care
09.2018 - 11.2019
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.Monitored progress and documented any patient health status changes, keeping the healthcare team updated
- Offers support for client mental and emotional needs to enhance physical outcomes and overall happiness
- Assisted patients with handling daily chores and errands
- Providing transportation to appointments, cleaning personal spaces and purchasing supplies
- Coordinated daily medicine schedules and administration.
Education
High School Diploma -
Antonio Egozque Sarriera
San Juan PR06.2024
High School Diploma -
Berean Institute
Philadelphia, Pa07.2006
Skills
- Exceptional Customer service
- Communication Skills
- Surveillance
- Computer Skills
- Microsoft Office
- Problem Solving
- Security
- Leadership
- Cash Handling
- Sales
- Business Outreach
- Interpersonal Skills
- Time Management
Data Entry
Telephone skills
Greeting and Seating Clients
Data inputting
Office Administration
File Management
Languages
Spanish
Professional Working
Timeline
Receptionist
Esperanza Academy Charter Middle School
12.2022 - Current
Business Outreach Coordinator
Oxford Circle CCDA
02.2022 - Current
Security Officer
Aerostar Airport Holdings, LLC
07.2021 - 09.2022
Bank Teller
Wells Fargo
11.2019 - 02.2021
Certified Nursing Assistant
Access Home Care
09.2018 - 11.2019
High School Diploma -
Antonio Egozque Sarriera
High School Diploma -
Berean Institute
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