Marlene Herrera
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sonographer intern position.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Approver
Wells Fargo
06.2016 - 01.2023
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for improved efficiency and reduced wait times.
- Managed high-volume transactions during peak periods while maintaining composure under pressure.
- Conducted regular audits of teller cash drawers, ensuring proper handling procedures were followed at all times.
- Supervised and controlled branch activities according to bank policies to meet loan and deposit volume goals and for responsive customer service.
- Completed vault balancing, cash reports, variances, overdrafts and addressed issues.
- Examined customer loan applications for loan approvals and denials.
- Oversaw and maintained smooth communication between office and client.
Bank Teller
The National Bank Of Andrews
06.2015 - 06.2016
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
Bank Teller
Chase Bank
05.2013 - 02.2015
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Personal Banker
First Convenience Bank
10.2012 - 05.2013
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
Education
Associate of Science - Diagnostic Medical Sonography
El Paso Community College
El Paso, TX05.2024
Skills
- Patient Care
- Anatomy Knowledge
- Ultrasound Physics
- Quality Assurance
- Critical Thinking
- Equipment Operation
- Exceptional Customer Service
Certification
- SPI (November 9, 2023)
- Basic Life Support (CPR and AED) certified through American Heart Association- May 24, 2022-May 2024
References
Nora Balderas, BS, AART, ARDMS
- EPCC DMSO program coordinator
- Contact Information: Phone #: (915) 831-4141
Email: nbalder2@epcc.edu
Eloy Tinajero, RDMS (AB PS, OB/GYB) RVT (VT)
- EPCC DMSO clinical coordinator
- Contact Information: Phone #: (915) 831-4141
Email: etinaje3@epcc.edu
Delmarie Colmenero
- EPCC Professor
- Contact Information: Phone #: (915) 355-6948
Email: dcolmene@epcc.edu
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Approver
Wells Fargo
06.2016 - 01.2023
Bank Teller
The National Bank Of Andrews
06.2015 - 06.2016
Bank Teller
Chase Bank
05.2013 - 02.2015
Personal Banker
First Convenience Bank
10.2012 - 05.2013
Associate of Science - Diagnostic Medical Sonography
El Paso Community College
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