Marlene Kemp
Aberdeen,WA
Summary
- Motivated Transit Supervisor proficiently managed personnel.
- Tactful communicator provides advantageous guidance toward ideal results.
- Facilitated successful operational procedures with insight into specific task requirements.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to meet team goals.
- Ready to help team achieve company goals.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Resource Navigator position.
Overview
14
14
years of professional experience
Work History
Field Supervisor/Transportation Dispatcher
Grays Harbor Transit
11.2021 - 10.2022
- Supervised field operations teams to complete projects within established timelines.
- Monitored employee performance for compliance with regulations and policies.
- Planned and scheduled daily worksheet to ensure route coverage
- Monitored two way radio for mechanical issues, traffic issue, safety issues, accidents and passenger issues
- Answered phone and scheduled dial a ride and special van service pick-ups and drop-offs
- Kept track of drivers hours, including sick leave, vacation, FMLA, LOA etc using time clock plus software
Transit Operator
King County Metro
10.2008 - 11.2021
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Followed company policies and procedures and maintained compliance with standards.
- Operated with safety and skill to avoid accidents and delays.
- Provided information about routes, destinations and timelines to inform passengers.
- Mentored bus operators prior to their graduation
- Safety awards Bus operator
- Line Instructor for students in Light rail training school
- Safety award Light Rail Train operator
Education
No Degree - Medical Administration Support CC
Grays Harbor College
Aberdeen, WA06.2024
Skills
- Operations Planning
- Schedule Coordination
- Attention to Detail
- Team Leadership
- Emergency Response
- Interpersonal Skills
- Effective Communication
- Task Delegation
- Risk Assessment
- Time Management
- Problem Solving
- Field Operations
- Decision Making
- Performance Evaluation
- Customer Service
- Conflict Resolution
- Adaptability
- Safety Compliance
- Schedule Determination
- Equipment Operation
- Dependable and Hardworking
- Safe Operating Procedures
- Decision-Making
- Work Monitoring
- Basic Mathematics
- Self Control and Integrity
- WCDLB P1 S wit A/B
- Type 35 wpm
- Microsoft Office
Timeline
Field Supervisor/Transportation Dispatcher
Grays Harbor Transit
11.2021 - 10.2022
Transit Operator
King County Metro
10.2008 - 11.2021
No Degree - Medical Administration Support CC
Grays Harbor College