Marlene Macias
Patient Service Representative; Student
Brownsville,TX
Summary
Helpful Patient Service Representative with 5 years of experience in healthcare and a 4th year student pursuing a Bachelors of Science in Rehabilitation Science. Adept at collecting patient information, maintaining efficient office and coordinating with medical professionals. Efficient and committed to patient happiness with special skills in communication, multi-tasking and time management and a team player with the ability to learn quickly and work independently.
Overview
2
2
Certifications
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Patient Service Representative
UTRGV School Of Medicine
Brownsville, TX
07.2018 - Current
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Respected patients by recognizing rights and maintaining confidentiality.
- Inputted accurate patient demographics, insurance, billing and payment information in Athena to properly register and schedule them.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Called patients to confirm appointments and prepared paperwork prior to visit to expedite check-in process.
Medical Assistant
Nuplasma
San Marcos, TX
09.2017 - 04.2018
- Communicated clearly and effectively with patients to verify information and record medical history including symptoms and allergies.
- Conducted pre-donation medical screening in accordance with established guidelines to determine patient donor eligibility.
- Determined Hematocrit (HCT) and Protein via finger stick and use of the hematastat and refractometer and obtained preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
- Frequently ran controls on all machines to ensure safety and accuracy.
- Scheduled and confirmed appointments, registered patients, answered the phones, and performed clerical du
- Performed clerical duties, such as word processing, data entry, answering phones, registering patients, and scheduling and confirming appointments.
Physical and Occupational Therapy Tech
Texas Physical Therapy Specialists
Austin, TX
01.2016 - 02.2017
- Prepared patients to meet with physical therapists.
- Assisted 4 Therapists to initiate different patient care plans in outpatient setting.
- Documented each patient case with updates in computer system and communicated with physicians to provide updates on patient care.
- Supported patients' ability to maintain progress and physical health by demonstrating at-home exercises.
- Assisted with reception duties like scheduling patients and completing follow up calls.
- Inventoried supplies and ordered more for office and patient rooms.
Front of House Team Member
My Fit Foods
Austin, TX
05.2015 - 02.2016
- Established welcoming atmosphere by greeting each guest warmly.
- Provided guests with basic nutritional education to help create a meal plan that best fits their needs and life style.
Lead Caller
UTalk At The University Of Texas At Austin
Austin, TX
06.2014 - 06.2015
- Call constituents (alumni, parents, and friends of UT Austin) to build personal rapport, update demographic information, and acquire gifts to various funds within the university.
- Originated and cultivated strong relationships with constituents by strategizing outbound calling campaigns and working with other student callers in a team-oriented environment to achieve institutional goals.
- Trained new student callers and monitored calls to help promote and achieve goals.
Education
Bachelor of Science - Rehabilitation Science
University of Texas At Rio Grande Valley
Brownsville, TX 01.2020 - 05.2022
Associate of Science - General Health Studies
Austin Community College
Austin, TX 09.2013 - 05.2015
Skills
Spanish Fluency
undefinedCertification
Screening Brief Intervention Referral Treatment (SBIRT) Training
Timeline
COVID-19 Contact Tracing through Johns Hopkins University
01-2021
Bachelor of Science - Rehabilitation Science
University of Texas At Rio Grande Valley
01.2020 - 05.2022
Screening Brief Intervention Referral Treatment (SBIRT) Training
02-2019
Patient Service Representative
UTRGV School Of Medicine
07.2018 - Current
Medical Assistant
Nuplasma
09.2017 - 04.2018
Physical and Occupational Therapy Tech
Texas Physical Therapy Specialists
01.2016 - 02.2017
Front of House Team Member
My Fit Foods
05.2015 - 02.2016
Lead Caller
UTalk At The University Of Texas At Austin
06.2014 - 06.2015
Associate of Science - General Health Studies
Austin Community College
09.2013 - 05.2015
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