Marlene Martinez
Irvington,NJ
Summary
Positive and upbeat with excellent communication skills. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
16
16
years of professional experience
Work History
Interpreter
Transpefect
Dominican Republic
07.2023 - 01.2024
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Streamlined business negotiations by offering precise interpretation services for international partners.
- Supported legal proceedings by delivering accurate courtroom interpretations, ensuring fair representation for all parties involved.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
- Assisted in the successful completion of various business projects by providing language support during meetings and presentations.
- Expedited emergency response efforts, working closely with law enforcement, medical personnel, or first responders to provide immediate language support as needed.
Endoscopy Technician
Carnegie Hill Endoscopy
1516 Lexington Ave, New York, NY 10029
08.2022 - 07.2023
- Set up endoscopy suites with equipment and supplies needed for procedures.
- Supported physicians and nursing staff during procedures.
- Verified proper stocking and readiness of day surgery and operating rooms by ordering equipment and supplies for upcoming procedures.
- Efficiently set-up and tore down procedure rooms in preparation for upcoming procedures.
- Assisted physicians and nursing staff with various tasks and responsibilities during procedures.
- Adhered to safety procedures during cleaning, disinfecting and sterilizing endoscopes and related equipment.
Medical Assistant
Urgent Care Chai Care
Bronx, NY
07.2022 - 08.2022
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Obtained pre- and post-treatment vital signs and weight.
- Tested and recorded blood glucose levels.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Prepared initial patient charts for admission.
- Obtained all prescribed laboratory testing.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Medical Assistant
Manhattan Orthopedic & Sports Medicine Group
02.2022 - 07.2022
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained pre- and post-treatment vital signs and weight.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Prepared initial patient charts for admission.
Customer Service Specialist
New Tech Global
Santo Domingo, Dominican Republic
03.2016 - 01.2022
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered average of 25 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Described product highlights and benefits to help guide purchasing decisions.
- Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Increased efficiency and team productivity by promoting operational best practices.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Dental Assistant
Hilltop Family Dental
02.2013 - 04.2014
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Sterilized rooms and prepped equipment and instruments for 15 procedures daily.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
Sales Associate
Global Marketing & Sales
08.2007 - 05.2008
- Created engaging content.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
- Organized contacts and orchestrated innovative marketing campaigns to boost awareness, engagement and sales.
- Compiled product, market and customer data to generate informed sales and profit projections.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
Education
Doctor’s - Medicine (Pre-Medicine)
Hospital Antonio Musa
Domican RepublicCertification - Medical Assisting
Drake College of Business
Newark, NJ06.2012
Medical Office Technology Medical Terminology, Medical Keyboarding, EKG, Vital Signs, Administering Injections, Phlebotomy Billing (Med Soft), Coding (ICD/CPT), Office Procedure - Medical Assisting
Everest Institute
Newark, NJ2011
Doctor - Medicine (Pre-Medicine)
Universidad Central Del Este
Dominican Republic2006
Skills
- Organized, self-motivator, attentive to details, patient, great with computers, able to use Microsoft Word, Excel, and Power Point Good People Person
- References available upon request
- Policy and Program Development
Timeline
Interpreter
Transpefect
07.2023 - 01.2024
Endoscopy Technician
Carnegie Hill Endoscopy
08.2022 - 07.2023
Medical Assistant
Urgent Care Chai Care
07.2022 - 08.2022
Medical Assistant
Manhattan Orthopedic & Sports Medicine Group
02.2022 - 07.2022
Customer Service Specialist
New Tech Global
03.2016 - 01.2022
Dental Assistant
Hilltop Family Dental
02.2013 - 04.2014
Sales Associate
Global Marketing & Sales
08.2007 - 05.2008
Doctor’s - Medicine (Pre-Medicine)
Hospital Antonio Musa
Certification - Medical Assisting
Drake College of Business
Medical Office Technology Medical Terminology, Medical Keyboarding, EKG, Vital Signs, Administering Injections, Phlebotomy Billing (Med Soft), Coding (ICD/CPT), Office Procedure - Medical Assisting
Everest Institute
Doctor - Medicine (Pre-Medicine)
Universidad Central Del Este