Marlene Mejia Gonzalez
Buena Park,CA
Summary
Dedicated and dependable professional with over five years of experience in customer service, food handling, cash handling, and warehouse operations. Strong problem-solving abilities and a commitment to customer satisfaction through active listening and clear communication. Skilled in computer systems and multitasking in fast-paced environments. Bilingual in English and Spanish, with a focus on delivering quality service and building positive customer relationships.
Overview
7
7
years of professional experience
Work History
Service Assistant
El Pollo Loco
08.2023 - Current
- Greet guests warmly and take orders accurately at the front counter or drive-thru.
- Operate POS system, handle cash and card transactions, and provide correct change.
- Maintain cleanliness of front counter, beverage station, and lobby area.
- Address guest inquiries and resolve concerns promptly and professionally.
- Upsell menu items and promote current promotions or deals.
Packing, Shipping, and Receiving Assembler
Simply Goods
12.2021 - 09.2023
- Recorded and maintained accurate shipment data in inventory systems.
- Communicated with vendors to confirm deliveries, resolve issues, and ensure timely shipments.
- Receive, unload, and inspect incoming shipments.
- Accurately pick, pack, and label orders for shipping.
- Organize and maintain inventory in designated storage areas.
- Communicate effectively with team members and supervisors
Team Leader Manager
Jack in the Box
08.2018 - 10.2021
- Supervise and coordinate team members during assigned shifts.
- Ensure compliance with food safety, sanitation, and quality standards.
- Deliver excellent customer service and resolve guest concerns promptly.
- Train, coach, and motivate team members to meet performance expectations.
- Monitor shift operations to ensure speed and accuracy of service.
- Handle cash management, deposits, and register reconciliation.
- Maintain cleanliness and organization in all areas of the restaurant.
- Ensure labor and food costs stay within acceptable limits during the shift.
- Open and/or close the restaurant following company procedures.
- Communicate effectively with upper management about shift performance and issues.
- Enforce company policies and procedures among staff.
- Assist in inventory control and restocking as needed.
Education
High School Diploma -
Buena Park High School
Buena Park, CA05-2020
Skills
- Customer assistance
- Verbal and written communication
- Microsoft office
- Scheduling appointments
- Fluent in multiple languages
- Meeting deadlines
- Team leadership
- Computer skills
- Quality assurance
- Safe food handling
- Payment processing
- Cash register operation
- Multitasking Abilities
- Organizational skills
- Active listening
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Food safety
- Cash handling
- POS system operation
Languages
English
Native or Bilingual
Timeline
Service Assistant
El Pollo Loco
08.2023 - Current
Packing, Shipping, and Receiving Assembler
Simply Goods
12.2021 - 09.2023
Team Leader Manager
Jack in the Box
08.2018 - 10.2021
High School Diploma -
Buena Park High School
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